Overall experience of
the last 1,000 customers:
  • WOW!
    53%
  • Great
    39%
  • Good
    5%
  • Okay
    2%
  • Bad
    1%
and
97.7%said they would order
from CustomInk again
CustomInk.com

Uncensored Customer Reviews

Customers who purchased the American Apparel Juniors Jersey T-shirt had this to say:
2/7/16 at 5:28 pm eastern... CustomInk.com

The customer service is excellent. The problem was the size of the T shirts.

Blanca G. - Facilitator
Youth Health Worker Program- Richmond High School,
Richmond, CA
Overall Experience Okay 2
Order Again? Yes
2/6/16 at 9:00 pm eastern... CustomInk.com

No Comments

Shana H.
Los Angeles, CA
Overall Experience Good 3
Order Again? Yes
2/4/16 at 11:57 am eastern... CustomInk.com

No Comments

Candi W.
Albert Lea, MN
Overall Experience Wow 5
Order Again? Yes
1/29/16 at 4:45 pm eastern... CustomInk.com

The whole process was helpful and easy. The multiple customer service reps I spoke with were happy and patient, despite my many particular requests and particular questions, the the product looks great!

Maia W.
Juneau, AK
Overall Experience Great 4
Order Again? Yes
1/28/16 at 1:47 pm eastern... CustomInk.com

CustomInk went above and beyond to ensure the custom graphic we created would print out clearly. I appreciate the excellent customer service I received.

Priya P.
Saint Cloud, FL
Overall Experience Wow 5
Order Again? Yes
1/22/16 at 2:10 pm eastern... CustomInk.com

No Comments

Linda V. - Office Manager
TrueVault,
San Jose, CA
Overall Experience Wow 5
Order Again? Yes
1/20/16 at 11:38 am eastern... CustomInk.com

No Comments

Teddy H.
Menlo Park, CA
Overall Experience Okay 2
Order Again? Yes
1/17/16 at 2:31 am eastern... CustomInk.com

Though I've always been content with the end results / final product, I have been utterly frustrated and upset with the overall process I have to endure to get from start to finish. Not only have I had a second order / same bad experience with (simply put) having my uploaded image print as closely as possible on a shirt of my selection, but I also underwent the exact same challenges. My experiences with customer service has always been above and beyond. My frustrations and problems are always directed towards the art team and the lack of attention to details. For example, I request a simple change, and in return, I receive sample shirts / images with the correction along with different problems that weren't originally there. This happens 3-4+ times going back and forth. My original / previous order took 4-5 weeks going back and forth between the QA team and the art team to print out my uploaded image as close as possible to the original. I won't get into the details, but let's just say that I was on the phone with Custom Ink several times a week (4-5 weeks on my first order and 2-3 weeks on my recent second order) continuing to address problems that were originated by their art team. I don't know if this is all due to the lack of information being communicated between the customer service / QA team to the art team, or if they just don't care about the changes they're making, but the time it takes for them to get it right is unacceptable, as I just don't have the time to continue to babysit with bad work and zero attention to details. Not only did I experience this with my first order, but my second order as well. This time, it only took 2-3 weeks instead of 4-5 to get it right. And because of this last frustrating experience, I will no longer conduct business with Custom Ink again and would prefer to work with a local company. If anything, I hope that my comments will provide additional insight to the right management teams in hopes of correcting this problem moving forward. And to imagine if I'm one customer who's experiencing this, how many others are also dealing with this as well. Time / Details = $$ and by my experiences, the company is definitely losing money. James

James M.
San Antonio, TX
Overall Experience Bad 1
Order Again? No
1/14/16 at 1:08 pm eastern... CustomInk.com

No Comments

Scott W.
Mountain View, CA
Overall Experience Okay 2
Order Again? No
1/9/16 at 1:37 pm eastern... CustomInk.com

Outstanding customer service. I will be back!

John B.
New York, NY
Overall Experience Wow 5
Order Again? Yes
1/4/16 at 8:49 am eastern... CustomInk.com

No Comments

Brian W.
O Fallon, MO
Overall Experience Okay 2
Order Again? Yes
12/31/15 at 12:55 pm eastern... CustomInk.com

Overall -- it was incredible. A few hiccups that got ironed out. I have sent your information to others and I am SURE they will order from you again as will I. Everyone on the phone was fantastic and Francesca especially helpful too. Thank you again. Soup to nuts -- I applaud your company, products and service!

Loren G.
Palm Desert, CA
Overall Experience Wow 5
Order Again? Yes
12/29/15 at 9:05 am eastern... CustomInk.com

No Comments

Dan H.
Annandale, VA
Overall Experience Great 4
Order Again? Yes
12/27/15 at 10:32 am eastern... CustomInk.com

All items were correct in size as per what was ordered, the only issue being unisex smalls are larger than the 'juniors' aka women's fitted style mediums, and this led to some confusion when passing out. That however is not on Custom Ink but the fashion patriarchy that thinks women are tiny and secondary. DOWN WITH THE SHIRT PATRIARCHY!

Jo B.
Wayne, PA
Overall Experience Great 4
Order Again? Yes
12/26/15 at 3:30 pm eastern... CustomInk.com

I loved the ease of design process, gathering orders through the website. The selection of garments was impressive. Seeing my logo in print on these shirts makes my heart happy. My only regret is choosing the wrong sizes for some of the shirts.

Joscelyne C.
Flower Road Farm,
Deatsville, AL
Overall Experience Great 4
Order Again? Yes