Overall experience of
the last 1,000 customers:
  • WOW!
    53%
  • Great
    40%
  • Good
    4%
  • Okay
    2%
  • Bad
    1%
and
97.5%said they would order
from CustomInk again
CustomInk.com

Uncensored Customer Reviews

Customers who purchased the American Apparel Juniors Jersey T-shirt had this to say:
2/24/15 at 12:03 pm eastern... CustomInk.com

I sent an email about this but Amanda Werth has been a fantastic help. I'm the middle man between a lot of detail oriented designers and her availability, flexibility and patience have been great!

Allison N.
Kixeye,
San Francisco, CA
Overall Experience Wow 5
Order Again? Yes
2/24/15 at 11:32 am eastern... CustomInk.com

I loved the customer service support. Each person I talked to was very knowledgeable and happily answered all of my questions with fantastic feedback! They and the picture perfect proofs made me feel very comfortable about the ordering process. I was also very impressed by your art team and how they redrew our logo into a line drawing. I thought it was very well done!

Susanne C.
Baltimore, MD
Overall Experience Wow 5
Order Again? Yes
2/19/15 at 1:56 pm eastern... CustomInk.com

The rep I dealed with... I think jaqui was AMAZING! Keep her and give her a bonus and raise. She is the reason I will be referring lots of people to Custom Ink and will use you all again.

Samantha S.
New York, NY
Overall Experience Wow 5
Order Again? Yes
2/19/15 at 11:21 am eastern... CustomInk.com

No Comments

Michael M. - CTO
Connexta, LLC,
Goodyear, AZ
Overall Experience Good 3
Order Again? Yes
2/3/15 at 3:21 pm eastern... CustomInk.com

Am very impressed with the customer service and quality in how everything with communications, order, delivery, etc. came together. For me, it is best to work with one person then with many as it's good to build a rapport with a person.

Mike S.
Josiah Venture,
Wheaton, IL
Overall Experience Wow 5
Order Again? Yes
2/2/15 at 12:06 pm eastern... CustomInk.com

Custom Ink has the ability to print gradients, but won't do so over a certain order amount. They can execute it on orders of 72, but not 200. So, we ended up with a rather dismal version of what we'd submitted for artwork and now have 200 lackluster shirts. I guess we needed to be educated better prior to spending $2,900 on an order like this. You would think that more expensive orders would get more help, not less. We would order again (maybe), but would need much clearer communication about the constraints of the process.

Mark D. - Graphic Designer
Affinity Influencing Systems,
Peoria, AZ
Overall Experience Bad 1
Order Again? Yes
1/21/15 at 2:30 pm eastern... CustomInk.com

I love custom ink except for the sizing issue stated above.

David D.
Lakewood, OH
Overall Experience Okay 2
Order Again? Yes
1/5/15 at 1:33 pm eastern... CustomInk.com

Customer service was amazing and helpful! I wish there were options for American Apparel v-neck shirts for women.

Ashley V.
Fairfield, CA
Overall Experience Great 4
Order Again? Yes
12/29/14 at 12:33 pm eastern... CustomInk.com

No Comments

Joanna C. - IT Administrator
Hospice of Humboldt,
Eureka, CA
Overall Experience Good 3
Order Again? Yes
12/22/14 at 7:16 pm eastern... CustomInk.com

The CustomInk team was very friendly but the process of designing and ordering our initial order involved too many different people. The product produced was beautiful and exactly what we ordered.

Guy C.
Littleton, CO
Overall Experience Okay 2
Order Again? Yes
12/20/14 at 2:26 am eastern... CustomInk.com

Always a pleasure to buy from CustomInk. Customer service second to none.

Matt G.
Brooklyn, NY
Overall Experience Great 4
Order Again? Yes
12/12/14 at 12:08 pm eastern... CustomInk.com

Great customer service, quick turnaround, overall good experience.

Jake S.
Mesa, AZ
Overall Experience Great 4
Order Again? Yes
12/11/14 at 6:54 pm eastern... CustomInk.com

Everyone was great. I didn't know I could combine 2 t-shirt styles with the same graphic on it. The CS rep saw the 2 orders and grouped them together and gave me a better discount because of the combined quantity. Also they refined my artwork, and it looked better then I expected. All and all it was a great experience.

Lisa C.
Family,
Napa, CA
Overall Experience Wow 5
Order Again? Yes
12/6/14 at 3:24 pm eastern... CustomInk.com

Great customer service. Shirts looked great!

Beverly S.
Flagstaff, AZ
Overall Experience Great 4
Order Again? Yes
12/6/14 at 1:55 pm eastern... CustomInk.com

No Comments

Lauren B. - Dance Teacher
Summerville High School Dance,
Summerville, SC
Overall Experience Great 4
Order Again? Yes