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Uncensored Customer Reviews
Customers who purchased the Champion Baseball Raglan had this to say:
Customer service and website were exceptional!
Army Softball Team,
Arlington Heights, IL
Ordering from CustomInk was probably the best overall customer service experience I've ever had. When I first placed the order of 25-ish shirts, I had about 12 people who wanted to change their names/numbers on the back of their shirts. I called and the guy happily took care of it for me. Then, I submitted a logo that was apparently copy-right claimed. I got an email informing me of this and it was over-the-top customer-friendly. The CustomInk rep provided me with a link to email the team who owned the logo so I could request the rights to use it, which was completely unnecessary. Not only that, but they drew up TWO SEPARATE replacement designs, offering to tinker either if we wanted to go with one. They both looked great and it was clear that work was put into them. So then I told them to hold off and I would email the owners of the logo. I said I was going to wait until a response from the team. I told them to forget about the two-week shipping deadline. In the meantime, they redesigned one of the logos that they drew to be more softball-related. This also clearly required work and was completely unnecessary. The team never got back to me so after a few days I just told CustomInk to go with the re-designed logo with the softball bats. I reminded them to not worry about the shipping deadline. I cleared the order and confirmed the specs online. Then I sent the specs to my team and they preferred the previous, un-edited re-design. So I called back, AFTER I had already closed the order and confirmed the specs, and asked if it was possible to change back. And they did, no problem. Then I confirmed the un-edited redesign specs online again. THEN I got a call from customink a few hours later informing me that the colors on the order I confirmed will actually be better than what I was shown in the specs (the navy blue in the logo would match the sleeves). So they had this 4/5 day delay in starting production of the shirts and designed 3 separate logos for us during this delay, all while I told them not to worry about the two-week guarantee, and the shirts still showed up in under two weeks of my original order with the copyrighted logo. Every step of the way, CustomInk went out of their way to provide the best possible customer experience to me. It is clearly, top-to-bottom, an integral priority of the company. I'm going to use it if I need anything similar in the future, and I'm going to tell everyone I know to use it.
CustomInk was very great to work with; they paid close attention to detail and everything was perfect for our work softball tournament! They even sent us a little "good luck" note in the week before the game!
Will use Customink for every upcoming season and softball team jersey needs. Wanted to support local biz in town last spring, but that was mistake. Frankly after ordering recently from Customink there is no comparison.
Fort Collins, CO
Westwood Student Council,
We had an initial hold-up regarding copyright issues with the shirt design image I uploaded. The customer service representative (Jamie Clark) was great and worked with me for a week or so to finalize a design that worked. Then, she upgraded us to rush shipping for free to ensure that we could get our jerseys by our first softball game. I'm glad I returned to CustomInk for our custom jerseys and I will continue to do so in the future! Great experience overall.
University of Notre Dame,
South Bend, IN
Great customer service and my shirts were delivered on-time. I was even able to add 3 shirts to my order a day after placing my original order with no extra rush fee and all my shirts still arrived on the original, guaranteed delivery date.
Everything about my experience was great!
West Chester, OH
We needed to call in and fix our order and the customer service was outstanding. We appreciate all the help!