Need more info about the ordering process before you buy? Read on for all the good details.
Guaranteed delivery times are listed in the "your items" tab. For t-shirts, standard delivery is 14 days, and rush delivery on screen printed orders is 7 days. (Rush delivery is pushed back one day for Sundays and holidays.) Visit the lab to get a quote for 1-week rush, and call 800-293-4232 to inquire about super rush delivery.
Money Back Guarantee
We realize that for some of you, creating custom products online may be a new concept. With that in mind, we have rigorously tested our fulfillment systems and found the best balance of automation and human supervision. Customized goods are generally not accompanied by guarantees, but Custom Ink is changing that:
We deliver high-quality products - products that look just like what you created on our site - and we do so on time. If the custom products you receive differ materially from what you created at CustomInk.com, if the goods are otherwise flawed, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 15 days of receiving your custom order.
All we ask is that you notify Custom Ink before returning any goods to ensure that your return is handled quickly and accurately.
You can place your order online or by phone using a credit or debit card (MC, Visa, Amex or Discover), or with your checking account. Large institutions such as school systems or major corporations can use purchase orders as well. All of these options are available as you checkout.
If you're a school or a government agency, you can use a purchase order (PO) from your institution. Simply select this option at checkout and you'll receive instructions to fax us a copy of the purchase order for verification before we begin processing your order. When invoiced for a PO, you may pay by check or credit or debit card.
If you have one design, but want multiple shirt styles or colors, we'll always give you the best volume price for your entire order. Simply save your design on one of the styles and give us a call at 800-293-4232 to choose other styles/colors, get your final price, and place your order.
You can order the exact quantity of shirts you want - from one to thousands - with our digital printing service! Our "no minimum" digital printing service is available on some of our most popular styles, such as the Hanes Beefy T. Call us at 800-293-4232 to learn more about "no minimum" digital printing, or click "Your Items" to see the minimum order requirement for your product of choice.
Proof before Printing
Once you place your order, our staff of artists will review your design thoroughly to ensure a quality print. Once they've completed their rigorous review process, they'll email you a picture proof showing the detailed design as we plan to print it.
If you don't see the exact product you're looking for, call us at 800-293-4232! We may be able to special order your product at no additional cost.