the last 1,000 customers:
from CustomInk again
Uncensored Customer Reviews
Here's what recent customers had to say:
Customer service was phenomenal! They called to see if they could alter the design of part of the shirt. As it would blend in with the navy color. I was so very impressed with the fact that they seem to know how important this shirt was to me. Not only did they point this part of the design out to me they had recommendations on how to make it better. This shirt is very special as it's for the homecoming for my son coming back from deployment so it's very sentimental. Bravo Zulu to your customer service department for going up and beyond my expectations.
North Richland Hills, TX
All the Chiefs, Senior Chiefs and Master Chiefs were very satisfied with the product. It met all our expectations and we will continue to look at using your company for further services. Thanks, Denver Navy Reserve Chiefs Mess.
US Navy Reserves,
Customink is a very friendly and helpful organization that works hard to please customers. The sweatshirt that I ordered from Customink is extremely comfortable. The navy t-shirts with white print look terrific! The logo that my friend and I designed for the choir looks great! Thank you to everyone who worked on the sweatshirts and t-shirts.
Everything was great, but may I suggest adding a USS Blue Ridge siilhoutte to your Navy clip arts? :) I thought the ship I chose was a generic ship, but my Navy veteran boyfriend (who absolutely loved the shirt), said it wasn't a generic ship, but comforted me by saying unless someone was in the Navy, they wouldn't notice it was a friggit. But the shirt did turn out wonderful :)
I am an aspiring unpublished writer and several years ago I saw a late night commercial for your company and got an idea to create a shirt of my very own that had to do with "writing" as a way to motivate and inspire myself. When I perused through your website, I found that since I wasn't a team or group ordering a bunch of shirts--I was happy to find that I could buy them individually! I really like what I call the "baseball jersey" style shirts that have the longer colored sleeves and the white fronts.. Although, I do have one wish that you could make more colors available. If you want to just buy shirts individually, you have a choice of black, navy blue, (which looks just like black), royal blue, or red--all with white fronts and backs. But for the other colors that are offered, there is a minimum of like 6 to buy. There are some of those other colors in the jerseys that I like and would love to have--but I only want one shirt. Is there any way you might consider offering the other colors without the minimum amount? Soon, I will be purchasing a few more shirts...I have a friend who lives in Buneos Aires who is making a trip to the U.S. after the 1st of the year and she is a writer also--so I designed shirts for both of us. She loved the design and is really excited about getting it! I know your main target audience is mainly groups, (like charities and fund-raisers) as well as sports teams--like for schools or park districts, but I just wanted to let you know that you also have an audience of us individuals who like to be creative and like to design shirts just for ourselves to motivate and inspire our own individual selves. Thank you for listening.
I have order from you guys before and you do great work. This was a gift for my bf who is in the Navy and is a long way from home he loves it.
I really appreciated the customer service I received while working on my t-shirt design. I hit some snags with the online ordering process, and multiple representatives were quick to remedy the situation. I also thank the representative who helped me tweak the color scheme of my shirt design. It looks stellar in yellow and navy. Thank you.
AVID Beacon Middle School,
It takes some time to ship. It's frustrating certain colors are bulk order only. I ordered a men's t shirt a month ago and it worked out well according to the sizing guide. That's why I entered ahead and wanted to order a gift for my mother. I followed the sizing guide and had too go with a Navy blue.color because her favorite color green as only available for bulk orderng. When I got the shirt it was packaged securely. The shirt sizing was wrong in accordance to too the guide. It was very short and wide. I'm going to have to order from a different company and pray that it gets here in time.
The XXL wasn't available in the color I ordered (Heather Navy) so we were advised to order Navy in that size. Looking at the two together I wish the recommendation would have been to do a gray or Heather Gray instead as that would have been more like the other color. The navy shirts still out quite a bit from all the other ones. Ideally the same there would have been all sizes available in the color we wanted.
Upper Sandusky, OH
I appreciated the call concerning the navy color printing on the navy color garment. I appreciate the color options your staff suggested, but glad I stayed with my selection, it's exactly what I envisioned. Good job!
From start to finish I couldn't be any happier with my experience with Custom Ink. From the redesign of our Navy Command Logo, printing and how fast we received the final product I was amazed. I will defiantly use Custom Ink in the near future. Thank you to the team at Custom Ink, the Art Team for the redesign and especially Becky who was more than helpful and easy to work with.
Marine Corps Security Force Battalion,
I really love custom ink. Great customer service.This is the 3rd time I have ordered shirts for my Ragnar team. I have ordered the NB tanks every time. They look real nice. My only obstacles were that the navy blue weren't available in all our sizes and seemed to be on backorder for a long time, so I had to order white which wasn't our preference. Also, the ladies XS is much shorter in length than the black one I ordered last time. So my shirt is a little too short for me.
Wading River, NY
I loved the whole experience. The design lab was very easy to use. When it came to ordering it was easily done. I originally ordered the navy tank too separate but for me to same some money they put the navy tank with my other tank tops. When everything arrives it was packaged so if there was bad weather the shirts wouldn't get ruined. Loved everything about it. Would order again
Ordering from CustomInk was probably the best overall customer service experience I've ever had. When I first placed the order of 25-ish shirts, I had about 12 people who wanted to change their names/numbers on the back of their shirts. I called and the guy happily took care of it for me. Then, I submitted a logo that was apparently copy-right claimed. I got an email informing me of this and it was over-the-top customer-friendly. The CustomInk rep provided me with a link to email the team who owned the logo so I could request the rights to use it, which was completely unnecessary. Not only that, but they drew up TWO SEPARATE replacement designs, offering to tinker either if we wanted to go with one. They both looked great and it was clear that work was put into them. So then I told them to hold off and I would email the owners of the logo. I said I was going to wait until a response from the team. I told them to forget about the two-week shipping deadline. In the meantime, they redesigned one of the logos that they drew to be more softball-related. This also clearly required work and was completely unnecessary. The team never got back to me so after a few days I just told CustomInk to go with the re-designed logo with the softball bats. I reminded them to not worry about the shipping deadline. I cleared the order and confirmed the specs online. Then I sent the specs to my team and they preferred the previous, un-edited re-design. So I called back, AFTER I had already closed the order and confirmed the specs, and asked if it was possible to change back. And they did, no problem. Then I confirmed the un-edited redesign specs online again. THEN I got a call from customink a few hours later informing me that the colors on the order I confirmed will actually be better than what I was shown in the specs (the navy blue in the logo would match the sleeves). So they had this 4/5 day delay in starting production of the shirts and designed 3 separate logos for us during this delay, all while I told them not to worry about the two-week guarantee, and the shirts still showed up in under two weeks of my original order with the copyrighted logo. Every step of the way, CustomInk went out of their way to provide the best possible customer experience to me. It is clearly, top-to-bottom, an integral priority of the company. I'm going to use it if I need anything similar in the future, and I'm going to tell everyone I know to use it.
Overall, I like the services, products and end-results delivered by Custom Ink. In fact, the t-shirt I ordered is a prototype for a possible sale to the U.S. Navy Base Exchange merchandise inventory. Therefore, I would be looking to order numbers in excess of 1000 to fill inventory in Navy Exchanges across the country. In fact, the number could be much, much higher.
El Cajon, CA