Overall experience of
the last 1,000 customers:
  • WOW!
    46%
  • Great
    37%
  • Good
    8%
  • Okay
    5%
  • Bad
    4%
and
92.4%said they would order
from Custom Ink again
CustomInk.com

Uncensored Customer Reviews

Here's what recent customers had to say:
Custom Ink

I have ordered from custom ink for years and have always been pleased. I never expected to be so disappointed. The design was great the order was accurate 0 complaints on that end but the fact that the printing was supposed to be navy blue and it is so light that it's barely visible and it's not navy is unacceptable. Especially for a team event where colors are important. I am not sure how to answer the question would I order from you again if I can't count on you I can't risk losing money.

Overall Experience Bad 1
Order Again? No
Custom Ink

This is my second time using Custom Ink for shirts. This time is for a 35 year Navy reunion in Las Vegas. The shirts look great. I'm sure everyone will love theirs.

Overall Experience 5
Order Again? Yes
Custom Ink

I would have preferred a gray T-shirt, but the color I chose was only available with an order of 6 or more. I wanted 1 T-shirt, not 6, so I settled for navy. Delivery was much faster than expected. Kinda pricey!!!! Ouch! I understand ordering in bulk would have been less expensive...

Overall Experience Great 4
Order Again? Yes
Custom Ink

Custom Ink was very responsive and helpful when I was ordering from them, however the actual material wasn't at all what I expected. The Hanes Ultimate Heavyweight isn't very heavyweight and the artwork that I chose was very bright, but when put on the Navy hoodie, it came out very dark. I won't order from Customink anymore when wanting custom images printed on hoodies because it seems that all they do is get a hoodie and print art on it without any consideration of how the art will turn out on the hoodies.

Overall Experience Bad 1
Order Again? No
Custom Ink

Great quality printing and fast delivery. Not super impressed with shirt quality. Ordered two navy blue shirts but only one was navy blue, the other royal blue.

Overall Experience Okay 2
Order Again? No
Custom Ink

We would like to return them and have it corrected. Color of ink ordered should be Navy Blue... it was black. Not acceptable.

Overall Experience Bad 1
Order Again? No
Custom Ink

Customer service was excellent, I chose a poor color combo of navy shirt with black print and received a very professional email with a better suggestion. The shirt turned out excellent. thank you.

Overall Experience 5
Order Again? Yes
Custom Ink

it hasnt been flawless that is for sure. I have appreciated the credit given back but this trip I am missing shirts I thought were ordered. the shirts that I did get are great, beautiful even. but I need a couple navy shirts and i dont want to pay 15-18 bucks a shirt just bc i didnt get the ones i thought would be with this order.

Overall Experience Okay 2
Order Again? Yes
Custom Ink

Overall experience was great. The only thing Iā€™m disappointed with is myself for not double checking my sons order. Shirts was suppose to be Navy Blue but he ordered Deep Royal!šŸ¤¦šŸ½ā€ā™‚ļø But oh well!...

Overall Experience Great 4
Order Again? Yes
Custom Ink

Overall a good experience. Was my second time ordering from Customink. The website remains easy to navigate. The prices seem fair for low quantity production. The shirt is good quality. Was disappointed that the colors seemed quite dull for being printed on a plain white tshirt. (My design was mostly red and navy. It seems like its a bit faded.) My previous order (quite a few years ago) was a black shirt with color printing on it and it was WAY more bright and vivid.

Overall Experience Good 3
Order Again? Yes
Custom Ink

I had a lot of issues with this order. They corrected my intentional spelling mistakes. The graphic I chose looked black but I was told it was navy. I paid for expedited shipping and my package was late. That being said, the customer service rep who worked with me regarding the printing of the shirt was awesome. The process felt very hands-on. That's what you get with Custom Ink. They may be expensive, but you feel like you're working with people who care and you get a quality product.

Overall Experience Great 4
Order Again? Yes
Custom Ink

Ordered these blankets in bulk for the first time. Absolutely loved the result of our custom stadium roll-up blankets (in navy). The ordering process was super easy and smooth delivery. The logo came out great and the material is SO soft! It's portable (has a subtle handle so it's easy to carry and has velcro closure - so once you roll it up it stays closed and compact) plus it's machine washable! The blankets are a perfect size (54ā€L x 47ā€W) to take when traveling, for the park, a picnic, pretty much anything! Highly recommend (+ perfect company gift!)

Overall Experience Great 4
Order Again? Yes
Custom Ink

I was displeased with the font color on my shirts. The preview showed navy blue. I selected navy blue but the lettering on the sirts I received look more like periwinkle. Glad it was only for 2 shirts, would not have been good for a large order to get faint coloring.

Overall Experience Good 3
Order Again? No
Custom Ink

This was my first time ordering from Custom Ink. At the end of 2020, I ordered 15 navy blue Hanes pre-shrunk long/short sleeved t-shirts (with screen printing on both the front and rear of the shirts) for my business. I found it hard to judge the correct design placement on the shirt (front and back) utilizing their online tools. However, I telephonically contacted a Custom Ink representative and was able to obtain some very friendly and expert help related to both the design itself, as well as the design placement. When my shirts arrived (on time), I was happy with the shirt quality, as well as the screen printing quality. However, I found that the rear design was printed slightly too high on the shirt (my fault for second guessing the Custom In representative's recommendation). My suggestion to other's would be to trust the placement decisions to the Custom Ink representatives. Even though the error was mine, Custom Ink offered to help me resolve the situation and I feel that my future orders will be "spot on". I will definitely order additional shirt for my business from Custom Ink.

Overall Experience Great 4
Order Again? Yes
Custom Ink

The website and the ordering process are great. Very easy, user-friendly. The customer service is excellent. We ordered the Carhartt Rain Defender Paxton Heavyweight Quarter-Zip Hoodie in Navy and couldn't be happier with the quality of the product. The only potential negative is that the screen printing area is too small and doesn't present our logo/company as visibly as we'd hoped. If I could ask one thing in the future, it would be for a little guidance and an expert opinion on how the logo or design would actually look on the product from the "eyes on the ground", and whether they would make a different recommendation.

Overall Experience Great 4
Order Again? Yes