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Uncensored Customer Reviews
Here's what recent customers had to say:
CustomInk is awesome and designing is easy and convenient. However, we got rush shipping, and the package didn't come on the guaranteed day. Two days later, we got both the package and an email explaining that they weren't sure if the package had gotten to us or not. Even though we were disappointed that the shirts came late and we hadn't been notified of any delay, they were very helpful and willing to give a refund on shipping which was very nice. Overall we had a good experience and would use CustomInk again.
San Gabriel, CA
I had spent almost 50 years working in customer service, so I know good service when I see it. Yours was not good, it was truly -----A M A Z I N G---- Your folks deserve an extra day off with the company paying or, at the very least, a bonus.
The customer service was fantastic and prompt. I unwittingly used a copyrighted element in my design and they let me know within a couple of hours so I could resolve the issue. They were very understanding and clear about the process and when I got permission to use the element later that day, they processed the permissions I sent them nearly immediately and on top of that, moved my delivery date 2 days earlier than originally planned. I received the package about 5 days before the delivery date as well, so the shipping was excellent. This is a great company!
I was contacted the day after I ordered regarding what your company perceived to be a problem (which it was!) and your company fixed it! Great company.
Product was excellent, but what should really be praised is the customer service. Despite hiccups in the rights to printing certain images, the team was with me the whole way. Even called me personally to talk about the issue! That's never happened before. Once we got it all figured out, it was smooth sailing. The shirt arrived a day early even with all the adjustments that had to be made! Excellent shirt, excellent customer service, excellent company.
Could use a little less communication regarding an order. It seemed like I was getting calls, texts and emails every other day:)
Really impressed with the entire process. My items even arrived a day early.
Holy Family Volleyball,
Neptune Beach, FL
This is our second order, the website was acting up that day and wouldn''t let me finish my order so I called in recieved excellent customer service!
Girl Scouts Troop 32,
The only issue I had is with OnTrac delivery. The first day they tried to deliver I wasn't there and they didn't leave any indication that they had tried to deliver the package. The second day I had somebody there and they never attempted delivery at my address but instead just delivered it directly to the leasing office, which they could have done the first day. Overall, I rate them as a very poor option for delivery.
Bear Creek Basketball,
Thrilled with my shirt! The shirt was exactly what I was looking for. The only issue I had was the sizing. In the product stated that the shirt ran small so I ordered a size up. When I received the shirt it was definitely the size if the typical XL (if not slightly bigger then the average XL). Having said that, I contacted customer service explaining the situation and that this was a gift and that I had went up a size due to the description of the shirt and seeing it in person I did not feel that the product description was accurate and would not fit the recipient. Jennifer from customer service got back to me the next day and they immediately made it right with no further questions. Very satisfied with the final product, speed of delivery & customer service!
Received the shirts a day early. They look exactly like the images on line. Nice shirts.
ANIME Club at Pitman High School,
Most impressed with customer service. I left a voicemail and the call was returned the next day. Very friendly & happy experiences.
Great, whenever I had questions of how to get numbers on both sides of the jersey, that feature was not available on the website, the customer service representative was more than will to accommodate. She even asked what the jerseys were for and recommended that I get a lighter and more comfortable style shirt for a better experience. She also helped ensure the order was delivered to my door the day before I needed them. Jerseys came out as expected with proper sizing, coloring, and comfort level.
Customink saved a proud moment for a new Marine's mom. I had told my girlfriend that I would make up some T-Shirts for her and the family as they travel to Parris Island to see her son go from a recruit to a marine. These shirts will have a lifetime of memories and they had to be perfect. Needless to say I bought a low cost press that just couldn't do the job and with less than a week away I was frantic calling all my connections but no one could get the shirts here on time. Customink not only got them here on time they were delivered a day early and the quality was amazing. I had chosen some complicated marine logos for the designs and everything including the gold/silver globe and anchor look totally incredible and detailed. Thanks again CustomInk for saving the day for at least one Marine's mom.
CustomInk has never failed my peers, so I decided to try it for an important event. Super easy to make, really high quality product, great price compared to other sites (like VistaPrint), and super fast, reliable shipping! I paid to have it on December 7th and it was on my doorstep the next day.
Woodland Hills, CA