Overall experience of
the last 1,000 customers:
  • WOW!
    47%
  • Great
    37%
  • Good
    8%
  • Okay
    5%
  • Bad
    3%
and
93.0%said they would order
from Custom Ink again
CustomInk.com

Uncensored Customer Reviews

Here's what recent customers had to say:
Custom Ink

There were questions about the size of the print. When I responded to your requests for information I often did not hear back for a day or two which delayed the delivery of our product significantly.

Overall Experience Good 3
Order Again? Yes
Custom Ink

I walked in and explained to the representative in the retail location what I wanted printed on a T-shirt, the colors and the sizes of the T-shirts. The order was placed and the order was received at the retail location for my pickup one day before the promised date, and I came and picked the box up, verified the order was correct, and placed a second order. I have the box shipped to the retail location to avoid 'porch pirates' in my neighborhood.

Overall Experience Great 4
Order Again? Yes
Custom Ink

Customer service was fantastic. I received my order exactly when promised. We love this concept of everyone being able to order their own shirt and pay for it themselves. I also needed to throw in another t-shirt after my order was put through. Understandably we needed to pay a little extra but the shirt arrived a day or two after. All good!

Overall Experience 5
Order Again? Yes
Custom Ink

I'm a bit torn to be honest. having a physical store to walk into and touch some of the products was helpful, though oddly nothing I ordered was actually in the stores. That said, the sales person was dead on in their descriptions and what they did guide me to and how they described things. Order arrived a day earlier. On the other hand, this is my second order that was less than great quality. The first one had burn marks from the silkscreening press, and this one had two shirts flaking after first wash and two of the shirts just looked horrible after printing, so one-third of the order isn't at all usable and one-third of the order could be used but to me looks unprofessional / low quality. At the end of the day, my 6 shirt minimum order that means I'm at $55-60/shirt, so the expectation that the quality would be second to none isn't unreasonable in my mind. Instead, I'm left wondering if buying a Cricut wouldn't have been a better option as I could just make what I need as I need it.

Overall Experience Okay 2
Order Again? No
Custom Ink

Product fine. Delivery terrible. Ran a day or two later than promised. Tried to blame us but communication records indicate they waited almost 2 days twice in a row in the days leading up to the delivery in getting back to us. Then said it was our fault there was a delay. Product came a day late for our event even though we gave plenty of time from the order date and responded in a timely manner to communication. I noticed that I would respond to them at 9.00am or thereabouts and they would not respond until after hours that night or the next night. This wasted a lot of time. They couldn't match a delivery address to a zip code at one point. I mean GOOGLE it! Don't wait 2 days!

Overall Experience Bad 1
Order Again? Yes
Custom Ink

Overall I really do like Custom Ink. I will not be leaving you a bad public review because those are really brutal to deal with. I'm a Real Estate Agent and that is why I do my best to take time out of my busy day to leave reviews like this, because I truly hope it does help your biz in the future. ** If you decide to post this publicly, that's totally fine too. I said I wouldn't order from you again... but if there was a 'Maybe' box, I would've checked that one. I would probably order everything in black.

Overall Experience Good 3
Order Again? No
Custom Ink

Great customer service, fast delivery, delivered a day before promised!

Overall Experience 5
Order Again? Yes
Custom Ink

very easy from start to finish . Accurate order arrived 1 day early

Overall Experience Great 4
Order Again? Yes
Custom Ink

Once I sent in our PO, I thought our order would be processed immediately. When it wasn't, I called customer service and was informed of a signature that was missing from the form. I was able to get that uploaded, and my order was processed right away and was received only one business day later than we'd originally planned. The Custom Ink website is extremely user friendly, and the team at Custom Ink is professional, efficient, and effective. It has been a great experience.

Overall Experience Great 4
Order Again? Yes
Custom Ink

Anthony was my sales rep and he was the best! I was a newbie to this whole process and his advice was incredibly helpful. He was patient and went the extra mile in every way, from tweaking my design to choosing the right shirt. The shirts arrived on the exact day I expected them and two days later Anthony called to make sure all was good. Wow!

Overall Experience 5
Order Again? Yes
Custom Ink

I have been using Custom Ink for school clothing, spirit items and fundraising for all 9 years in my current role. Never once was I disappointed. Your customer service is second to none. The quality of the workmanship is excellent. I have learned which brands work best. I like the variety of options. My items typically arrive on time or a day early. Thank you.

Overall Experience 5
Order Again? Yes
Custom Ink

I always enjoy working with Custom Ink. Customer Service was very helpful. The product is great. Arrived on the day it was scheduled to arrive.

Overall Experience 5
Order Again? Yes
Custom Ink

The website when it came to tracking was poorly done. It never updated. and gave me high hopes as to when my items would get here. You shipped my package a day late which in itself delayed my items once again. When it came to emailing you never NOT ONCE respond which meant that I had to call you and hope customer service knew where my shit was.

Overall Experience Bad 1
Order Again? No
Custom Ink

I needed to add on shirts the day after placing the order and the customer service agent took care of it immediately and without any issue!

Overall Experience 5
Order Again? Yes
Custom Ink

The website made it easy to design a shirt for employee appreciation day at my company. When I had a question about ordering I was able to call and speak to a real person quickly and get help. Everything turned out great.

Overall Experience Great 4
Order Again? Yes