Welcome to the Custom Ink Help Center

Need help with your design or order? There are a few ways to find an answer:

  • Browse the help topics at left
  • Email us
  • Call us at 800-293-4232

Other Frequently Asked Questions

  1. How is my price determined?
  2. How many do I have to order?
  3. How can I get help with my design?
  4. How can I be sure my design will be centered?
  5. Can I get a sample before I order?
  6. How do I order my design with different products, colors, or styles?
  7. Does Custom Ink have content standards that outline what I can design and print on an item?
  8. What happens after I place my order?
  9. When will I receive my order?
  10. What are my payment options?
  11. What if I have a problem with my order?
  12. Where is Custom Ink located?
  13. How do I use Group Order Form?

Help Center

Frequently Asked Questions
  • How is my price determined?
  • How many do I have to order?
  • How can I get help with my design?
  • How can I be sure my design will be centered?
  • Can I get a sample before I order?
  • How do I order my design with different products, colors, or styles?
  • What happens after I place my order?
  • When will I receive my order?
  • What are my payment options?
  • What if I have a problem with my order?
  • Where is Custom Ink located?
  • How do I use Group Order Form?
  • Is my order tax exempt?
  • Will Custom Ink have my products in stock?
Design Online
  • Navigate the lab
  • Navigate the mobile lab
  • Maximum print area for designing
  • Designing on the back
  • Add names and numbers
  • Changing the font
  • Size your clipart
  • Designs On Different Sizes
  • Upload your own art
  • Protected Imagery
  • Choosing the best ink colors for your design
  • Deleting or renaming designs
  • Best practices for printing clean images
  • Designing with licensed artwork
  • Designing for your fraternity or sorority
  • Official Licensee of Scouting America
Products and Sizing
  • Finding the right size
  • Product requests
Ordering
  • Order Blank Samples
  • Get a price quote
  • Collect payment and sizes with Group Order Form
  • Minimum order
  • Will I get a proof to review before my order is printed?
  • Placing a Reorder
  • How can I get help with my design?
  • Content Standards
Mixing Colors and Styles
  • Can I order the same design on multiple shirt styles?
  • Can I order multiple shirt colors?
  • Can I change the ink color on some of my shirts?
  • Can I get everything I need in one order?
Design Tips and Techniques
  • Creative tips & tricks
  • Options for outlining text
  • Adding a Large List of Names to a Design
  • Craft the perfect image using multiple cliparts
  • Filling in "Transparent" Clipart with Color
  • Raster Art vs. Vector Art
  • Additional Fonts for Personalized Names
Printing Options & Processes
  • Print on the sleeve
  • Print on the side of sweatpants
  • Print on the hood
  • What is halftone printing?
  • What is Process Printing?
  • Options for printing designs with photos
  • Screen printing vs. Digital printing
  • Embroidery vs Screen Printing
  • Embroidery Design Tips
  • What Should I Know About My Embroidery Order?
  • Match your ink colors
  • Print in specialty inks
Free Custom Ink Services
Our design review for every order
  • Design alignment
  • Layering issues
  • Line thickness for printability
  • Design sizing problems
  • Spelling errors
  • Alphabetical order
  • Uneven text warps
  • Uploaded designs
Free Custom Ink Art Services
  • Matching printing ink to shirt trim
  • How and why we redraw or recreate your image
  • What happens after I place an order?
  • Customer service hours
Shipping, Delivery, & Returns
  • Delivery options
  • Custom Ink's money-back guarantee
  • International Delivery
  • Keeping your order on schedule
  • Alabama's Simplified Sellers Use Tax
  • Will Custom Ink deliver my items on time?
Group Order Form
For Organizers
  • How do I get started?
  • How do I find my Group Order Form?
  • Why does Custom Ink need an estimate on how many items will be in the order?
  • What happens if I don't meet the expected quantity on my group order?
  • Can I change the design once my form has been created?
  • Can I close my form early, or extend it longer?
  • How can I collect sizes from my group?
  • How can I collect money from my group?
  • How do I place my Group Order Form order?
  • How are the items delivered?
  • How can I share my Group Order Form?
  • What determines my Group Order Form's pricing?
  • Can I see who has ordered and what they selected?
  • Can I contact my participants?
  • Is Group Order Form a good tool for fundraising?
  • Can I add names and numbers to my shirts if I use Group Order Form?
  • Can I cancel my order?
  • What happens after I place my order?
  • How can I track my order?
For Participants
  • What is Group Order Form, and how do I get started?
  • Can I change my shirt size, color, and/or quantity after I've ordered?
  • How will I receive my items?
  • Where and how do I pay for my shirts?
  • How can I cancel my order?
Fundraising
Organizer Questions
  • What is Custom Ink Fundraising?
  • How does Custom Ink Fundraising work?
  • Is Custom Ink Fundraising free to use and how much can an organizer raise?
  • How does Custom Ink Fundraising make money?
  • What are some good ways to promote my fundraiser?
  • What happened to Booster?
  • How do I log into my Fundraising account?
  • Where is my dashboard and what does it do?
  • How long should I run my fundraiser?
  • Can I edit my Fundraising page after launch?
  • Can I offer more than one item on my Custom Ink Fundraiser?
  • Is the goal the same thing as the print minimum?
  • I'm not an artist, I need help with a design!
  • What is the best shipping option for my fundraiser?
  • Can I buy extra items from my own fundraiser?
  • Can I use a Custom Ink design for a fundraiser?
  • Can I run more than one fundraiser?
  • What is the fundraising potential for my Fundraiser?
  • How and when will the funds be sent?
  • Should I claim funds raised from a Custom Ink Fundraiser on my taxes?
  • How much of my supporter's donations will go to the cause?
  • Why is my fundraiser on hold?
  • Can I relaunch a fundraiser I previously did?
  • Tips for fundraisers
  • Fundraising glossary
Supporter Questions
  • Where does Custom Ink Fundraising ship?
  • I ordered from a Custom Ink Fundraiser, when will I get my shirt?
  • How can I support a fundraiser?
  • How do I edit my order?
  • Is my Custom Ink Fundraising payment and/or donation secure?
  • I got my Custom Ink Fundraising shirt, but there's an issue.
  • Is my Custom Ink purchase or donation tax deductible?
  • Does Custom Ink Fundraising charge sales tax?

Tools & Info

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  • Track Your Order
  • Quick Quote
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  • Find Us
  • Group Ordering
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