We realize that for some of you, creating custom products online may be a new concept. With that in mind, we have rigorously tested our fulfillment systems and found the best balance of automation and human supervision. Customized goods are generally not accompanied by guarantees, but CustomInk is changing that:
We deliver high-quality products - products that look just like what you created on our site - and we do so on time. If the custom products you receive differ materially from what you created at CustomInk.com, if the goods are otherwise flawed, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 15 days of receiving your custom order.
All we ask is that you notify CustomInk before returning any goods to ensure that your return is handled quickly and accurately.