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Help Center

Frequently Asked Questions
  • How is my price determined?
  • How many do I have to order?
  • How can I get help with my design?
  • How can I be sure my design will be centered?
  • Can I get a sample before I order?
  • How do I order my design with different products, colors, or styles?
  • What happens after I place my order?
  • When will I receive my order?
  • Can I pay with a check or purchase order?
  • What if I have a problem with my order?
  • Where is CustomInk located?
Design Online
  • Navigate the lab
  • Maximum print area for designing
  • Designing on the back
  • Add names and numbers
  • Changing the font
  • Size your clipart
  • Designs On Different Sizes
  • Upload your own art
  • Protected Imagery
  • Designing on Koozies
  • Choosing the best ink colors for your design
  • Deleting or renaming designs
  • Best practices for printing clean images
Products and Sizing
  • Choosing the right product
  • Finding the right size
  • Product requests
Ordering
  • Order Blank Samples
  • Get a price quote
  • Payment methods
  • Minimum order
  • Using purchase orders
  • Combining orders
  • Proof before printing for all bulk orders
  • Printing the same design on different colors / styles
Advanced Design Techniques
  • Clipart how you want it
  • Using non-standard fonts
  • Creative tips & tricks
  • Options for outlining text
  • Add accents and symbols
  • Create a vintage distressed design
  • Adding a large list of names to a design
  • Craft the perfect image using multiple cliparts
  • Invert any clipart
  • Filling in "transparent" clipart with color
  • Raster art vs. Vector art
  • Additional Fonts for Personalized Names
Printing Options & Processes
  • Print on the sleeve
  • Print on the side of sweatpants
  • Print on the hood
  • What is halftone printing?
  • What is process printing?
  • Options for printing designs with photos
  • Screen printing vs. Digital printing
  • Match your ink colors
  • Print in specialty inks
Free CustomInk Services
  • Our design review for every order
    • Design alignment
    • Layering issues
    • Line thickness for printability
    • Design sizing problems
    • Spelling errors
    • Alphabetical order
    • Uneven text warps
    • Uploaded designs
  • Creative Services
  • Matching printing ink to shirt trim
  • How and why we redraw or recreate your image
  • What happens after I place an order?
  • Customer service hours
Shipping, Delivery & Returns
  • Delivery options
  • Delivery time
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  • International Delivery
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Tools & Info

  • Retrieve Your Design
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  • Quick Quote

Videos

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  • Contact Us

Welcome to the CustomInk Help Center

Need help with your design or order? There are four ways to find an answer:

  • Browse the help topics at left
  • Email us
  • Chat live with a CustomInk representative. Start live chat now.
  • Call us at 800-293-4232

Frequently Asked Questions

  1. How is my price determined?
  2. How many do I have to order?
  3. How can I get help with my design?
  4. How can I be sure my design will be centered?
  5. Can I get a sample before I order?
  6. How do I order my design with different products, colors, or styles?
  7. What happens after I place my order?
  8. When will I receive my order?
  9. Can I pay with a check or purchase order?
  10. What if I have a problem with my order?
  11. Where is CustomInk located?
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We believe T-shirts Unite!™

Custom t-shirts have the power to turn your group into a team, elevate your gathering to an event, or make your special moment more... well, momentous. That's why we make it easy to create awesome shirts. Learn How

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