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tjallen,That is too bad to hear. While I won't deny the accuracy of your exenpierce (because I wasn't part of it), I can say that the PitmasterIQ team / ownership has some serious pride in the quality and customer service they provide. I've talked with countless customers they have had and this is the first complaint in this department.In any event, tell them you wrote BBQ Revolution with a complaint and hopefully you have some luck.Thanks,Matt