the last 1,000 customers:
from CustomInk again
Uncensored Customer Reviews
Here's what recent customers had to say:
Customer service was great. The only issue I had is listed above about the sizes of the American Apparel Neon tank tops running VERY small.
Overall, the products are great. We love our neon green shirts and the logo print was awesome. The customer service is fantastic!
Rockin' Game Party,
Neon pink tanks are amazing! Very satisfied. Thank you so much!
I needed to get team shirts within a week with our own uploaded images. The Customer Service folks are knowledgeable, friendly, and helped me troubleshoot issues before I submitted the order. They were also helpful with getting images pre-approved so we could get our shirts faster. I had to call a couple of times and had to speak with a couple of reps, but because they made such thorough notes, I had no problem continuing with my order questions/modifications with a new rep. I'm very impressed. The shirt front screen print ended up beautiful; the colors were bright (neon green on black) and crisp with the image centered. I had trouble with the negative space, but the graphics dept cleaned that up for me! The sizing was not quite accurate. We understood that the shirts ran small so we ordered the next size up. However, I'm not sure we had to do that; many of our adult shirts are too big. The shirt quality for augusta Double sleeve stripe jersey was generally ok. Looks great and is very soft, but I was surprised at how thin it was. The shirts cost us about $30 each with rushed shipping. Very pricey for what we're used to ($15). Well worth it if the shirts were $20-$25. Hated that we need to order in minimum quantities of 6. Also, we can't mix and match shirt designs. My husband wanted a polo version but we couldn't do that. One other drawback is that the design will be one size for every shirt - so if you're ordering youth sizes up to adult like we were, the image will not be re-sized for aesthetics on each shirt. The same size design will appear on every shirt; on youth sizes, the design was a little large and on adult sizes it might have read a little small.
Good and helpful overall. Only wish I had known my shirts were more yellow even when they call the shirt a neon green shirt.
LHP Enviro Club,
Everything is great, you guys delivered a great product. I just wish you had a few more options on the limited run shirts, or at least could work a deal with someone who has a large order of other shirts. I work at a tug boat company, which is mostly all male. How ever my boss is a woman who only wears neon athletic shirts, you do have options that look like something she would wear, but with a 6 shirt minimum. I did not want to spend that much so I got her a small in the Hanes pocket t, something she will never wear, but I didn't want to exclude her. Maybe I could have asked you for an exception with the when I put my order in, I don't know how rigid your system is, but that was my only complaint, too few one shirt options.
I wanted 2 neon colors total of 4 couldn't afford 6 of each settled on just 2......
The CustomInk team did an outstanding job! The neon pink 'Hope' cups could not be more perfect. These will be given to each of our cancer patients for breast cancer awareness month. The price was much more reasonable than other competitors. No setup change and free shipping! I also appreciate that your company did not have a minimum order of 500 for this item as did other companies. Keep up the great work CustomInk! Look forward to ordering from you in the near future!
OU Medical Center,
Oklahoma City, OK
My experience with Custom Ink was great until the shirts arrived and one of the colors wasn't correct. I chose the darkest orange available in the Design Lab and the shirts were printed with a pale neon orange and does not look good and am stuck with all these shirts I don't like. Not sure whether or not I'd order from them again
Gym Rats Softball,
We had difficulty finding a neon colored shirt that wasn't way too expensive. This one was the best deal. The service is incredibly fast and they touched up my design.
Horizon Middle School WEB,
Colorado Springs, CO
I have worked with CustomInk for many years and it's always been over the top amazing and fast. So it was a disappointment this year to experience the long delays it took to receive our shirts. At this time, I am still waiting for my order, which should have been here last week. We are a few days away from the festival date and I am concerned it will not make it in time. Also sadly I have experienced some frustrations with the exchange rate, we are paying over $1500 just because the Canadian dollar is so low right now. It would be nice if CustomInk.ca would actually charge in CAD. And lastly, I was sadden to learn that items that were available to me last year (American Apparel 50\50 neon) was not available this year. We were looking at ordering the neon blue color for our festival, we had no issues ordering the neon green last year... Then we started designing baseball hats, and after a long time spent designing the perfect hat we learned these were not available in Canada. Thats as we are trying to order hundreds of them. So it has been a bizarre and stressful experience this year. Otherwise the service has been very good, I understand these are circumstances that are beyond what the staff could do. So thanks for all your help.
Fort Smith Paddling Club,
Fort Smith, NT, Canada
I was overall so happy. Sometimes neon green isn't as bright in person as it shows online but it was. The printing it great quality and I can tell will last through many washes.
Avery family pony pulling,
The Neon Green and Yellow are too close in color.
CustomInk's website was easy to use and allowed me to create the tank top I wanted for my group. Everyone loved them! The group purchase link was extremely useful, although being able to ship separately would have been really great, hopefully that can be implemented in the future. For the American Apparel Neon Tanks that we ordered, please be aware they are men's tanks. so I do not believe the statement that they "run small" is applicable to women ordering them. They are very large! Use the measurements they provide and order based off of them, not on XS-XL sizes only. Overall, great service and products!
The customer service is awesome. But where the company needs improvement is in the "image proofing/ink" department. I designed a shirt last year with basic colors and the proof the company gave me was accurate. I used the same design this year with bright colors. The "proof" looked awesome but the end product turned out bland and lack luster. I'm disappointed in what custom ink said it was delivering "proof image" vs how my product turned out. I'm unsure if the printing can deliver neon/bright colors.