Uncensored Customer Reviews

I couldn't be happier with my custom product buying experience. Again. This was my fourth order from Custom Ink. First, the website: It is super clear and easy to use. I found products I wanted (great selection, too, by the way) and uploaded my artwork without a problem. Simple. Second, communication: I appreciate the communications letting me know what's up -- timely emails and text alerts. I like knowing what's going on, so that is something your company is doing very well. Plus when I've sent an email I've received a response right away. Your company's responsiveness is outstanding. Third (and related), customer assistance: I was able to talk to a real person when I called with a question, and right away too. Not an endless string of automated messages. The person was super helpful too -- quick and thoroughly knowledgeable. So, impressive customer service. Fourth, the super great products. My tri-blend t-shirt is true to size and doesn't shrink. And so SO comfy! I wear mine all the time. Also the colors of the products I've ordered are exactly what I expected. Fifth, your company keeps its word on when I will receive my order. Every time -- all four of my orders -- arrived even before they were promised. Fifth, packaging: Sturdy. Clean. I like the tracking info too. Sixth, expert design help: The artwork I uploaded didn't look completely amazing on the hats I ordered. Thankfully, someone there altered it, got my OK, and it turned out absolutely outstanding! (I just ordered even more.) Finally, what your company does in this world: Your work, your products, really do ignite a sense of belonging and community. In our case, it's our son's small newer restaurant in a huge city -- a group of people for whom Custom Ink products have brought a greater sense of togetherness and belonging. So, well done you guys!

CI is so easy - I created this shirt while sitting in a restaurant around the ppl whose input I needed. 5 min and I was done!

It was great to be able to make shirts for the guys and gals at work, it boosted morale and teamwork. It is an Uruguayan Restaurant so we wore them for the game and won! They just became our lucky shirts.

I previously ordered employee work shirts and am a repeat customer. I ordered customized shirts for birthday parties that we have at our restaurant. I had to scan an old shirt that we had made by another company so that your company could make our new shirts. I was scared to see what they would turn out like. They are awesome!!! Thank you!! We will be ordering more items soon!

My wife took me out to lunch today on my 74th birthday. When I unwrapped the package from Custom Ink, and saw my new sweatshirt and t-shirt for the first time, they were so perfect that she said I should wear the sweatshirt to the restaurant. It is cold here in Dallas TX, and the thick warm sweatshirt was perfect. Custom Ink is perfect at what they do, and their people are sweethearts. They are so helpful and a pleasure to work with.

Great overall experience. I like that I was able to work on it a little bit at a time, then come back and revisit it. Great customer service, I never felt "forgotten" or anything. Keep up the good work, CustomInk. I am now working on a little order for our other restaurant called "Santiago's"

The folks I worked with at Custom Ink have were amazingly helpful, friendly, and amenable. Fantastic customer service...bar none!!!! I would certainly recommend this site to anyone looking to customize t-shirts. My original design included licensed material, which of course couldn't be used, but the design team personally reached out via email and provided an alternate solution, and quite frankly, I loved their design more!!! Another great "selling point" with Custom Ink, you can submit a LARGE order, but each person can pay separately...that's brilliant!!! It's like getting separate checks at a restaurant!!!

Custom Ink is great, the main issue i have regularly and it a real DRAG! is that after getting all excited about my order and my design is that at payment the system juts wont take my address. Ive spoken to customer service several times. the bummer is that i am in Hawaii and in the restaurant business so my "time" doesn't actually match well with your customer service times. So it would be great to see that issue fixed.

I will hopefully be back to order it for my whole restaurant.

My restaurant loves using your company for our uniforms and prints! You rock!

Absolutely fantastic products and service. I use the shirts for my restaurant and also for our softball team. Hats are terrific.

Everyone was great. Customers service really helped me to make changes and to finalize my order. I am the general manager of a restaurant and customer service is sooooo important to operating my business. Kudos to your staff because they have made a repeat customer out of me. Not because the quality of the product was great(which it was) but because your staff was so willing to assist me in organizing this for my family. Thank you so much! Franco was great!

The website was incredibly user friendly and was even able to create my artwork for my shirt on my phone (and I'm not a tech savvy person!) Really liked that. The customer service was excellent, Ryan and MacKenzie went above and beyond to guarantee my high expectations were met, and so friendly. Already been referring the company and I even have my employer ordering shirts for October breast cancer awareness month at our restaurant. Really awesome you are!!

Very happy with how my shirts came out for my 60' year old historic landmark restaurant. Thank you for taking great care of me.

Fist of all...if you want to know how great this site is, just try to find something comparable online. I love the fact that you can essentially be a shirt designer with this site. My husband and I are in the beginning stages of opening a restaurant. Since we're still in the planning stages, we didn't want to invest in a graphic designer yet. But, we wanted to get our restaurant name out to the public for some upcoming events where we can test our menu items with the public. Also...we didn't need a bunch of shirts. It took me about 30 minutes to design and submit the shirt for production. The turnaround process was very quick. I received several emails throughout the process, all the way up to "items delivered." I LOVE our shirts. They are bright and the screenprinting is very high quality. Customer service was spectacular....which is pretty rare these days. I highly, highly recommend CustomInk....if you need a lot of shirts or just a few. You can't beat the price/service/or quality. Thanks, Guys!