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Uncensored Customer Reviews
Customers who purchased the New Balance Tempo Performance Tank had this to say:
excellent. Definite returner.
USAFA - Team Jack Running Team,
USAF Academy, CO
universal running team,
Amazing !! Great customer service and I got the tanks faster than planned . Thank you they look and fit great!!!!!
New Hyde Park, NY
Niagara Falls, NY
I've been working with CustomInk on various projects for over a decade, and I was most pleased with the latest results and the excellent customer service I received. I will of course continue to be a repeat customer, thank you!
New York, NY
AMAZING. Down to a person, everyone has been so friendly and helpful and just what I needed. THANKS!!!
I was a bit disappointed that the Ladies New Balance Tempo Performance Shirt did not come in the color red. It's a bit odd that the Men's shirt, and sister products of both the Men and Ladies' tank tops would have red, yet the shirt wouldn't it. It caused me to have to figure out a way to have something similar for the Ladies' shirts so that our team jerseys would somewhat match. I understand it's difficult to carry stock of every item/color, but it seems weird that there's no 'continuity' between similar products. I'm not sure if these get shared with actual customer service representatives, but I'd like to commend Marcela Morrison for her help. She spent 2 hours on the phone with me trying to help me figure out how to remedy the situation regarding the unavailable shirts. She offered suggestions on similar styles and made it easy to understand the pros/cons of each. Additionally, she helped explain some of the pricing breakdowns when they weren't clear to me. She was courteous, kind, patient, and knowledgeable. When she didn't know an answer, she didn't try to lie to me but find a supervisor that would know and because it took a little time, she would profusely apologize so that she made it clear she valued my time. Thank you again Marcela!
San Francisco, CA
Amazing experience, great responsiveness, and extremely timely communication!
I was very impressed with the customer service I received. I was trying to order the same design on an adult shirt and a baby onesie and was having difficulty figuring out how to do that online. It only took a 5-10 minute call to a customer service person for them to explain what they could do for me. He emailed me over a proof of the second product I was looking for within minutes. I was really impressed.
Alderson Court Reporting,
Once again you came through! I was running out of time to get shirts in time for a relay team that I'm coordinating. Customer service was super helpful in making this happen and helping me navigate having the same colours for both men & women. I paid for shipping (not the super fast shipping, but not the free shipping) and ended up getting the shirts ahead of schedule, which was a relief. We're going to look great race day!