Uncensored Customer Reviews

All good, but I had to have it delivered to another address rather than my home address. With Amazon I have the choice of having it delivered to the local U.S. drop off location but Custom Ink did not offer me that choice.

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The platform seemed to have an issue with Debit Cards, next day though... no problem

Easy to upload design and order. Rush shipping is a nice option.

Staff were helpful and your website was easy to navigate. I called just to verify I got everything center and the gal told me it looked good...sure did! And you made my friend's birthday when she opened her gift...thank you

Custom ink is the best

I have used custom ink many times price is fair and a nice and easy design studio

Was not what I ordered

Customer service was phenmonal. Lourdes was knowlegable, helpful and called me back to help me place my order. They also got a custom job done and shipped in 3 days. Amazing!

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I am extremely pleased with my Custom Ink order. It was easy to design and order the items I wanted. I ordered medium midweight 100% cotton totes and they arrived quickly and as I expected them to be. The stitching on a couple of the bags was sketchy in places, but Custom Ink sent me a couple items over the number I ordered, so this wasn't an issue! I will certainly order from them again if I have a need.

I have had a very conflicting experience with Custom Ink. On one hand, they were able to turn around a custom product with both embroidery and print in a short amount of time. My experience with their support team before the order arrived was phenomenal! They respected my budget, what was important to us, and any changes I needed. They were also very understanding and respectful about the embroidery needing to be just right, as it was the handwriting of a loved one. The order arrived on the day of my event (rather than by the day before, as requested), but I was able to make it work, and that wouldn't have been a big deal. Unfortunately, the product I received came with a huge disappointment. The good: The color and quality of the hoodies was great! Everything was accounted for and packaged fine. The Embroidery was good, not great, but absolutely passable for his handwriting and was well received by all in the group. The bad: I had a piece of artwork commissioned by an artist for this project, with very specific colors selected. The hoodies I received had terrible coloring. Two colors were completely missing, three others were altered and nowhere near what I had sent over. "Didn't you approve a proof?"- In order for me to have both embroidery and printing on the hoodie, I had to place the full order before being able to see a proof, as I was told their design team wouldn't look at it until the payment was complete. When it came time to see the proof, it had the exact image I had provided, no color changes, no mention of color changes. I worked with one of the folks in service on a couple of things, and he was great! Again, no mention of color changes. These hoodies were ordered for an event in which we had friends and colleagues fly from all over the country to attend, and I was not able to provide them with a piece that accurately respected and honored our friend who had passed.

Perfect. 0 issues.

This is our fourth order and we are always satisfied

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