Service/Sales Representative

"Great Place to Work" Offers Customer Focused Experience

TITLE: Service/Sales Representative
COMPANY: CustomInk.com
LOCATION: 7900 Westpark Drive, Suite T500, McLean, Virginia 22102 (Tysons Corner)
TERMS: Full–Time
COMPENSATION: Competitive salary + uncapped commission
BENEFITS: Options, health PPO, dental PPO, long and short-term disability, life insurance, immediate vesting 401K, generous personal leave, free food, parking, and t-shirts!

ROLE:

We seek a friendly and reliable individual to help customers have a great experience with CustomInk as part of our dedicated Service & Sales team. You must understand and care about satisfying customers, and have the communication skills, creativity, and problem-solving abilities to convert potential leads into satisfied customers.

RESPONSIBILITIES:

As a Sales & Service representative, you will be on the front lines of winning and satisfying customers and strengthening our market position and brand identity. In this role, you will be charged with assisting customers via phone and email to convert leads into sales and to address any order-related needs and problems. You will offer guidance on using our web site, respond to questions about products, help create designs, and communicate the advantages of choosing CustomInk.

MEASURE OF SUCCESS:

You will be responsible for being the voice of CustomInk.com to potential and existing customers. Accordingly, the key measures of success will be based upon:

• Converting potential leads into orders
• Ensuring customer satisfaction throughout our entire process
• Communicating with customers in a timely manner through both phone and email

QUALIFICATIONS:

The ideal candidate is a friendly and reliable self motivator looking for a great first professional experience. This job requires substantial computer work, but we will train you on specific programs as long as you possess basic computer skills. Good taste and some creative abilities are also important, but we will teach you about printing and graphics. Excellent written and oral communication skills are a must. You will be able to remain calm under pressure, think on your feet and demonstrate great problem solving abilities. You enjoy being a team player in a fun, intense, and results oriented environment. We expect that you'll be helpful, professional and eager to learn. You must demonstrate a willingness to go above and beyond for each customer to ensure that their expectations are exceeded. Finally, to fit in at our 150 person company, you should strive to treat others as you would like to be treated, have a strong sense of individual responsibility, and thirst for progress.

HOW TO APPLY:

Please send cover letter and resume to Cody Williams, Service/Sales Manager, at salesservicejobs at customink dot com.

CustomInk is an Equal Opportunity Employer.

What current Service/Sales Representatives are saying...

"It is the perfect blend of creativity, sales, and customer service. Never the same day twice." Ashley – S/S Representative since February 2006

"Positive work environment constantly surrounded by like-minded individuals and exposed to interesting artistic and creative influences on a daily basis." Brie – S/S Representative since August 2004

"Excellent pay, fun atmosphere, and tons of vacation days." Liz – S/S Representative since July 2004