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Uncensored Customer Reviews
Customers who purchased the American Apparel Juniors Jersey T-shirt had this to say:
The Chat Customer Service agent was impeccable! I had several modifications I needed made to complete my final design and she was able to make them quickly and flawlessly. The end product came out fantastic and arrived before my cutoff. I was blown away by my experience with Custom Ink!
Yuba City, CA
In general, my experience with CustomInk has been good. Customer service is very friendly and helpful. A few features are a little bit annoying. For example, because my design needed to be tweaked by the art department, it would have been nice to be able to get an image of the design before the order had to be placed so that, for group orders, I could show my group what the shirts would exactly look like. Also, with a large order with varying sizes (and types of shirts - e.g., we had both the regular American Apparel jersey shirt and the Juniors version), it'd be nice to get the option, for maybe a small extra charge, of having the design be slightly smaller on the junior shirts, rather than having to choose to either have a too-large design on junior shirts or a too-small design on the regular shirts. My order this time around was slightly less satisfactory than it has been in the past because of the issue with the print of the design as described above.
CW Taekwondo at Boston,
Great interactions with staff. Friendly. Helpful. Prompt responses to questions.
It has been a great experience and I will recommend this company to everyone. Your customer service sealed the deal with their helpful and considerate operators.
Fantastic service and product. I will never use another company for custom shirts. The customer service is really why, from the natural chat conversation to the follow up emails to the amazing care in packaging. I cannot think of anything that could have possibly been done better.
Right on time with the rush order. Everything looked great. Shirts were good quality and print was very clear. The price was awesome and having a group form where everyone could pay for themselves was a lifesaver!
Johll Family Reunion,
Love customink!!! The best! Wish you had other or more diverse products with less quantity min.
Great as always.
The New Orleans Skee-ball and Drinking League,
New Orleans, LA
Great deal! Fast shipping! Exemplary customer service!
The design is cute and we liked how it turned out. Shipping was faster than expected and the box that it ships in is very cute. I would order from this site again because it's easy to customize and very fun.
Maryland Heights, MO
over all staff was very helpful.
As a Designer I'm disappointed how long it took Custom Ink and the multiple different people I spoke with to get anything right, they even printed an American flag graphic upside-down. I'm not thrilled that Custom Ink is using third-party printers, it should be done all in-house for a quality control and consistency. I've spent a total of 10+ hours on the phone to get things right nine hours+ with Custom Ink and one and a half hours with American Apparel. But Mia Perhacs, Sales Manager CustomInk Service/Sales has step up to the plate and taken the reins and has got things corrected and right, But I feel that it shouldn't take 9+ hours on the phone to do, that's unacceptable. As a designer I need to speak directly to the art department so I don’t have to go back and for for days because that causes delays.