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Uncensored Customer Reviews
Customers who purchased the Ceramic Mug had this to say:
The customer service was excelent, and through her support I was able to get the product/printing I requested, KenE
LORI KASPAR FOR COUNTY ATTORNEY,
The customer service was great, but a few of the mugs were broken and a few had messed up printing.
Dick James & Associates, Inc.,
Mercer Island, WA
I am a customer from the Commonwealth of the Northern Marianas Islands. Finding a web site that would ship to us was hard enough, but I was surprised how easy it was to design, create, and place my order to exact specifications. The web software made the process simple, clear, easy, and took a lot of anxiety out of wondering if my merchandise would turn out the way I wanted. Although I was never in contact with the same staff member more than once, the staff I did speak with were always helpful, prompt, and able to answer all my questions. In spite of the extra hassle that came with being a charity, I was able to order everything easily with a phone call and edit proofs of my merchandise online. I expected our order to arrive in about two months because of the distance and the holiday, but was shocked to receive my items two to three weeks after I placed my order. I was extremely impressed with my experience at Customink.com, and would happily recommend them to anyone, especially those who need customized merchandise in the CNMI.
San Francisco, CA
Southbury Food Bank,
Easy to navigate website. Additional options for the design process are great --- I can see enhancements since the last time using the site.
Kappa Kappa Gamma,
Winston Salem, NC
I am a senior citizen who did this for the first time. I, of course, got lost, called Customer Service who was outstandingly helpful. The graphic artist fixed up the design exactly as I requested in my notes, maybe even better that I could imagine. Then the mugs went into production and were shipped ahead of schedule. They arrived in really wonderful packaging. I've gone through 2 of the 3 boxes so far and each one is perfect. There are so many requests coming in to get more, I'm not certain how I will handle it. I'll figure it out when I get really low in quantity. They are not for sale, but are gifts to people who truly believe in the cause. Below you ask me to describe my overall experience. Wow is not high enough, but I will go there. Congratulations on having very talented Customer Service, excellent artists, obviously amazing people on the production and shipping line. I can't stop bragging about Customink. You'd be shocked to know how many people love what our partnership together produced. You helped me make a point and put a smile on many faces. This experience couldn't have been better. Thanks to all of you from the bottom of my heart.
Mohegan Lake, NY
Simple, easy, and we got what we wanted.
The staff contacted me promptly with a question so that they could fill the order correctly and quickly. I appreciated their attentiveness and the mugs came out exactly as we hoped.