Overall experience of
the last 1,000 customers:
  • WOW!
    54%
  • Great
    37%
  • Good
    6%
  • Okay
    2%
  • Bad
    1%
and
97.3%said they would order
from CustomInk again
CustomInk.com

Uncensored Customer Reviews

Customers who purchased the Hanes Her Way V-Neck T-shirt had this to say:
6/5/14 at 9:50 am eastern... CustomInk.com

The customer service center of CustomInk was very helpful and professional. We were ordering a large amount of t-shirts, but a small quantity of different types. The customer service reps worked with us to get us a quantity discount, and walked us through changes that needed to be made to our shirts. We also had a vast range of sizes, and the reps worked with the screen printers to develop a size for the prints that would work on all shirt sizes. We uploaded a custom design for our shirts, and when they first set of proofs came in I noticed a mistake with it. I called customer service, and they were apologetic and quickly remedied the mistake. I then get a brand new set of proofs to approve. Overall, it was a great experience and I would order from CustomInk again.

Heather J.
North Wales, PA
Overall Experience Great 4
Order Again? Yes
6/3/14 at 6:58 pm eastern... CustomInk.com

No Comments

Melissa P.
Pittsburgh, PA
Overall Experience Great 4
Order Again? Yes
5/30/14 at 9:27 pm eastern... CustomInk.com

No Comments

Susan H. - VP, Contracting
Physiotherapy Associates,
Plano, TX
Overall Experience Wow 5
Order Again? Yes
5/30/14 at 2:48 pm eastern... CustomInk.com

As someone who has been in IT for over 25 years, I was very appreciative of the thoughtful & well-designed, easy to navigate website. Designing the shirt, communicating with the staff and receiving a quality constructed product well ahead of schedule, at a reasonable cost was a pleasure. (Cost-effective AND timely shipping to Alaska can mystify most vendors) Thank you for a quality customer experience!

Patricia O. - Sr. Business Analyst
CTG Alaska,
Anchorage, AK
Overall Experience Wow 5
Order Again? Yes
5/29/14 at 1:27 pm eastern... CustomInk.com

Customer Service was great, product was delivered earlier than expected, prices were fair, and shirts were awesome!

Megan N.
Lincoln, NE
Overall Experience Wow 5
Order Again? Yes
5/28/14 at 9:21 pm eastern... CustomInk.com

This was my first experience with your company. I was very pleased with everything from beginning to end . The agents were friendly and knowledgeable with a special shout out to Kathleen. The shirts ordered were for an annual event . I look forward to working with you next year.

Sam I.
Washington, DC
Overall Experience Wow 5
Order Again? Yes
5/28/14 at 7:52 pm eastern... CustomInk.com

You guys rock! I have had nothing but great service and products everytime I've used you. Keep up the good work and you have a customer for life!

Sandy C. - Owner
E R Tile & Stone,
Phoenix, AZ
Overall Experience Wow 5
Order Again? Yes
5/28/14 at 4:37 pm eastern... CustomInk.com

CustomInk is a great alternative to those who do not have a relationship with a great promotional company already or for the layperson. Their pricing is reasonable and turn around time favorable. I found the online ordering format for more complex orders cumbersome. I am used to dealing with one person who places the design, provides proof and carries the entire order through. In this situation, I dealt with 4 different representatives I believe between the chats, emails and phone calls, with each having to get "caught up" from my previous representative encounters. Our original order had several missprints which I had to have replaced. They were quite responsive to this error and were johnny-on-the-spot to send the corrections. The quality of the shirts were not as high as I have come to expect from our usual promotional product company and representative, but then again I was ordering off of a website who does not know our company, our quality, or attention to detail to make a personal recommendation as to shirt quality/styling like a one-on-one promotional product representative would. Again, its a great option for the occasional, minimal quantity order or for the layperson seeking items for a family reunion, party or other event.

Amy R.
Product Marketing Manager,
Canby, OR
Overall Experience Okay 2
Order Again? No
5/28/14 at 4:36 pm eastern... CustomInk.com

CustomInk is a great alternative to those who do not have a relationship with a great promotional company already or for the layperson. Their pricing is reasonable and turn around time favorable. I found the online ordering format for more complex orders cumbersome. I am used to dealing with one person who places the design, provides proof and carries the entire order through. In this situation, I dealt with 4 different representatives I believe between the chats, emails and phone calls, with each having to get "caught up" from my previous representative encounters. Our original order had several missprints which I had to have replaced. They were quite responsive to this error and were johnny-on-the-spot to send the corrections. The quality of the shirts were not as high as I have come to expect from our usual promotional product company and representative, but then again I was ordering off of a website who does not know our company, our quality, or attention to detail to make a personal recommendation as to shirt quality/styling like a one-on-one promotional product representative would. Again, its a great option for the occasional, minimal quantity order or for the layperson seeking items for a family reunion, party or other event.

Amy R.
Product Marketing Manager,
Canby, OR
Overall Experience Okay 2
Order Again? No
5/28/14 at 11:29 am eastern... CustomInk.com

As always my experience was great - this was my third order within a year. The process is so simply anyone could become a t-shirt artist.

Christine B.
Island Park, NY
Overall Experience Great 4
Order Again? Yes
5/27/14 at 8:22 pm eastern... CustomInk.com

I am very impressed with the way Customink handled my order.

Jerome A.
Oxon Hill, MD
Overall Experience Great 4
Order Again? Yes
5/27/14 at 6:57 pm eastern... CustomInk.com

Overall experience was great, only 1 small problem . Not enough "Marine" designs to choose from, all other branches had plenty of symbols. Please fix this. Thank you, I will check back.

Art T.
Lompoc, CA
Overall Experience Great 4
Order Again? Yes
5/23/14 at 1:49 pm eastern... CustomInk.com

I have dealt with Customink on several different occasions and each time has been excellent in all areas. Our T-shirt orders are always complex because we order the same design in different shirts (t's or crews) and colors. The customer service personnel always go out of their way to ensure our orders are complete and correct. We will definitely be ordering again because some have noticed other colors they want to have.

Pamela J.
Mt. Rose BC,
Midland, TX
Overall Experience Wow 5
Order Again? Yes
5/17/14 at 8:50 am eastern... CustomInk.com

No Comments

Jose S.
Ontario, CA
Overall Experience Great 4
Order Again? Yes
5/17/14 at 8:49 am eastern... CustomInk.com

No Comments

Jose S.
Ontario, CA
Overall Experience Great 4
Order Again? Yes