What happens after I place an order?
Each order is reviewed by at least two members of the Custom Ink production team to make sure your design is perfect and ready for print.
All art is thoroughly checked for aesthetics, printability, and errors. We will automatically adjust common issues like alignment, contrast, line thickness, and spelling errors. Learn more about our review process.
For complex orders, we may send an additional email with picture proofs for your approval before we process your order.
Your products are then decorated using screen printing (for quantities of six or more), digital printing (for quantities fewer than six), or embroidery. After your items are decorated, they will be shipped, and delivered to your door by your guaranteed delivery date.
You can check the status of your order at any time using the Order Number included in your confirmation email on our Order Tracking page.
If you have any questions or concerns about your order, call us for real, live help 7 days a week at 1-800-293-4232, Monday-Friday: 8am - Midnight ET, Saturday: 10am - 6pm ET, and Sunday: 10am - 6pm ET.