Create Your Career
With Custom Ink
Join the team that connects our company with our local community. Learn more about what it’s like to work in one of our showrooms—recognized as one of the best places to work in retail.
Apply NowMore Than a Store
Custom Ink is redesigning the way you think about retail. Our friendly reps go beyond just making the sale, they also invest in a group of community customers, build relationships, and serve as the main point of contact for local community members by planning and participating in local outreach efforts to better pair customers with the perfect custom products for all of their groups and events.
Our team members are driven, flexible, reliable, and excited to work collaboratively to ensure the best results every time. We expect a lot, but we also offer a lot in return. Ample development and training opportunities help us fulfill our goal of promoting from within, opening up many pathways for career mobility so you can drive your own success and get where you want to be.
Interested in joining us? We look forward to meeting you!
A Day in the Life
Tag along for a trip through the daily tasks associated with being a member of Custom Ink's Showroom team.
Inkers in Action
Check out what makes our showrooms such a unique experience
for Inkers (that’s what we call ourselves) and customers alike.
Plenty of Perks
When you join Custom Ink’s Showroom team,
you get access to these amazing benefits:
- Generous time off—including 15 paid days off in your first year, which bumps up to 25 in your second. Plus major holidays! Adjustments for specific state employment laws apply.
- Affordable health insurance as low as $8.48 a month with wellness credit and no deductible
- Guaranteed 40-hour workweek
- 401(k) match, life insurance, and company paid Short and Long Term Disability
- Internal learning and development platform
- Employee discount, company, and team swag
- Perks at Work program: Inkers can get deals on anything from car rentals, travel, computers, appliances, and everything in between, all at no cost to you
- Casual dress code with branded swag provided; we want you to be comfortable while you showcase Custom Ink!
Getting to Know You
Before you apply, take some time to learn a little more about our interview process. We’re dedicated to finding team members who are committed to what they do, and our thorough interview process helps us better understand the unique talents you bring to our team.
- Resume review
- Initial video interview with a recruiter to get to know you
- Onsite interview with showroom manager
- Decision and offer
- Resume review
- Initial video interview with a recruiter to get to know you
- Video interview with a recruiter and regional manager or store development manager (video or onsite, scheduling dependent)
- Combination of video interviews with a panel and individual video interviews with various leaders
- Decision and offer
Job Highlights
Check out our currently open positions and see what you’d be a great fit for.
View All Open Positions
Don’t see a role that works for you?
Introduce yourself and tell us about why you’re interested in joining our team!
Make a Great Impression
Now that you’ve found the perfect position, make sure to prepare. We know interviewing can be a daunting task, that’s why we’re sharing some tips and sample questions to help you show us your best self.
- What is your current experience with proactive outreach and cold-calling?
- Can you share the last time you were involved in a local community event?
- What was the best customer relationship you built in a previous role?
- When was a time you had difficulty hitting a specific goal, and what you did do to reach this goal?
- What is the most difficult piece of feedback you have ever received? How has that shaped your approach?
Follow the STAR process:
| Situation: | Fill in the details of the specific event |
| Task: | Explain your responsibility in that situation |
| Action: | Describe how you accomplished the task |
| Result: | State the impact of your actions |
Be yourself! We want to get to know you and how you’ll contribute to our culture.
Be honest about your weaknesses, we love the opportunity to train Inkers in new ways of working. Tell us how we can help you succeed!
Prepare a list of follow-up questions that signals your interest in the company or position.
Take the opportunity to thank the recruiter and your interviewers. It’s another chance to sell yourself!
We Promote From Within!
Custom Ink believes in providing training, development, and relocation opportunities for our team members to support ongoing career advancement and growth from within to help team members achieve their goals. There’s no limit to where you can go within the company, no matter where you start!
Our Pay Structure*
Custom Ink offers competitive hourly and salary rates compared to the local market with the opportunity to earn additional compensation through annual review merit and a bonus structure. Base hourly rate and base annual full-time salary vary depending on factors such as market, knowledge, skills, length & depth of experience, internal equity, and more.
Showroom Representatives and Managers may earn a team bonus tied to both store performance and tenure in their role.
Showroom Representatives:
Less than a year in role
1-2 years in role
2+ years in role
Showroom Managers:
Less than a year in role
1-2 years in role
*Please view the specific Showroom position to see salary ranges.
We’re Expanding Our Showroom Presence!
Over the last five years, Custom Ink has expanded from a single showroom at our headquarters in Fairfax, VA, to over 35 stores nationwide—and we’re continuing to grow! Join the fastest-growing team in the company and help us shape the future of our showrooms. We value feedback from our team members and use it to make our showrooms an even greater experience.
Custom Ink’s Mission
Custom Ink is more than just a custom gear company. We’re a team of creative individuals who empower our customers to bring their communities together through custom apparel and products created on our easy-to-use website and at multiple store locations. With a team of artists and amazing design tools, we have everything needed to take customization to the next level. From a single printed t-shirt to thousands of promotional products, for every group and occasion, we believe that custom apparel and products do more than make you look good—they help you feel good, inspire you to do good, and help unite your people around a shared purpose.
Our Company Values
Award-Winning Environments
Custom Ink is regularly recognized as a Great Place to Work. Check out our awards.
2022 Best Workplaces for Women
Custom Ink was ranked #74 in large workplace category on the 2022 list of Best Large Workplaces for Women.
2022 Best Workplaces in Retail
Custom Ink was ranked #8 in large workplace category on the 2022 list of Best Workplaces in Retail.
I have worked a lot of retail store jobs and one thing that's a huge difference is that Custom Ink never made me feel like I'm just another body to get the work done. Most corporate businesses treat employees like they know they're replaceable. I feel like my worth isn't just in my ability to do my job. They took the time and effort to ensure training was done correctly and within a reasonable amount of time. In the 5 months with the company as a regular full-time employee, I feel more appreciated and more confident in my employer than I have in the 15 years of working in retail management.
Connect With Us
We’re on social media! Check out our posts to learn more about what it’s like to be a part of our teams!
