Uncensored Customer Reviews

We will not be using custom ink again. It was deeply frustrating that our schools name was a license issue. We were also not informed when it was approved. We paid extra for rush shipping.

I made a phone call because I had more questions. The person who helped me was excellent in customer service.

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Ordering technical fabrics can be variable because they all seem to have a different fit and feel, based on the reviews for this tee I was able to trust that I was ordering a good options.

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Never had an issue using this company.

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Unfortunately, my low likelihood to refer custom ink or use them again boils down to terrible customer service. It is clear automation and communication is important given how many opportunities there are to communicate, which is appreciated, but execution drops the ball. Communication between chat, email, telephone, and the website was inconsistent and unreliable. When a chat person told me one thing, it didn't match what the website or someone over email or someone over the phone told me. I would be guaranteed one thing over the phone just to get an email confirming that guarantee was not met. I always spoke with a different person and nobody over understood my story or entire situation. My orders came one at a time and late. They cancelled shirts i didn't want to cancel due to miscommunication and sent me double of other orders. Very disorganized. Extremely frustrating experience despite trying to have patience throughout. After all, it's just tee shirts, yet it brought me more frustration than I thought possible.

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The service was excellent. Mary Beth was very patient, friendly and prompt. We had several people involved in the decision process to decide the number of colors and size of the order. Mary Beth was always responsive. And the bags arrived several days ahead of schedule! Excellent service. Thank you.

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Great service!