Uncensored Customer Reviews

The designing software works well and the printing comes out nicely

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There is not enough time or space to write everything that went wrong with this order. I called the company 13 times (I have it documented and saved in my phone) and emailed at least a dozen times (also documented proof) since March 26th to get my t-shirts ordered. I have several emails with no response from your company. The very first issue began with my very first conversation with Nicole Welton. I specifically told her I wanted one side ordering, the name of my school and student signatures on the shirts. Also wanted to keep the price around $11 each. The very first mock up she sent me was front and back at $14 and some change each. Once I got that straightened out I kept getting emails saying there was a problem with the order. My purchase order kept getting kicked back as not being a purchase order. This is the same purchase order form we used LAST YEAR to order shirts with no problems. I was told it wasn't a purchase order form. If anyone would have bothered to continue reading the form instead of just the heading, they would know the middle portion said it was a purchase order and also gave the check number for the check that had already been mailed. Dealt with this issue SIX times. Spoke with a lady I could barely understand who told me that she could not fit the names in the "5" on my shirts. She said the art design team would have to do that and kept insisting I give her my credit card numbers so she could charge me an extra $25 for the art team to work on my image. Spoke with someone named Rob in Internal Sales who SWORE to me he would call me back with information. We (my book keeper and I) both told him you guys never call back. He PROMISED. Nope. Never heard back from him at all. Talked with someone from inbound sales who said he approved the purchase order (didn't get his name). Two days later, nope. Email still says we have the same problem. Finally get everything straight thanks to Kendall. My order arrived on Friday. I opened it today and now I am missing one shirt. Your company has the worst competency and customer service and we will never do business with Custom Ink again. You better believe I will be sharing this experience with everyone I know.

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Was very pleased with our order, shipping arrived on time as they said it would. Will likely order from Custom Ink again!

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ORdering and adding artwork was easy. The final result was not exactly what i hoped it would be but it was still a great gift for all the crews.

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Custom Ink made our custom T-shirt experience for our bachelor and bachelorette trip quick and easy! Highly recommend!

ill look for another designer for my business, the shirts are tight fit and thats risky

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