Uncensored Customer Reviews

Great company! The ordering and selection process was simple-will use them again with no reservations.

Everything from options, customizing, ordering, payment and delivery was excellent.

The web site is great. I just need the hats replaced because the spelling was wrong.

In general speed to print is great and why I chose custom ink. I believe I orders once before from this company many years ago, but I was just ordering a single item that time. This was my first experience ordering a larger group order and am disappointed that the print turned out better on some shirts. One of them has a particularly poor transfer on the lettering on the front

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This entire process was so easy. I designed the shirt and than used the group ordering system. Sent a link to the team, everyone orders the size they wanted and paid directly on site. Shirts were top quality and delivered early. Truly an easy, seamless experience. Highly recommend for team ordering.

Everyone I worked with at Custom Ink was incredibly helpful and made sure I received my order in time for an upcoming trip. They truly set me up for success—from setting a clear delivery date to ensuring everything ran smoothly. My order even arrived two days early! I couldn’t be more pleased with the service and support.

I give this product and the company 5 stars.

Couldn’t have been happier. Fast, accurate and fairly priced.

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Great company. Excellent Customer Support. Easy re-order after many years. Can’t say enough good things.

Overall, the experience was great: the shirts came out great, shipping was on time, and everything was accurate. Thank you so much. The biggest point of concern/stress was the proof approval process. My group order included varyious sizes of Next Level shirts (youth, womens, regular); the initial proof showed the image as one size placed across all sizes, meaning the images ran off the youth shirts in the proof and was otherwise an unacceptable size on the womens shirt. I was called by a representative and when I raised the issue, I was told that I would incur an additional charge ($80) for another sized screen to accommodate the smaller sizes. Even after I accepted the additional charge, I still had to speak to a representative about the sizing because the updated proof still showed the images running off the shirts. The whole proofing process took a little over a week, and I was stressed and unconfident that the images would be appropriately sized and whether they would arrive on time. Ultimately they did, and I was very happy. My bits of advice are these: - Inform customers how many screens they will need for their order if their order includes various sizes/styles ahead of time so their proofs will be more accurate. This was a surprise AFTER I put the time/effort into creating a group order and paying for it. I was happy to pay for the additional screen, but knowing earlier would have saved a lot of time/stress. - Double-check the proofs sent to customers. Most if not every proof sent to me showed the image running off the youth shirts, which is likely never intended by the customer, and I had to speak to a representative 2-3 times to get it right, causing concern about meeting the delivery date. I would definitely order from Custom Ink again, but knowing this experience, I would adjust my expectations and communication with representatives to avoid delays.

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