Uncensored Customer Reviews

I have been purchasing Custom Ink products since 2008 when my girls and I purchased our t-shirts to wear to the "Twilight" movie premier.

It's really nice being able to see how the shirt will look and everything as you make it. As I made the shirts, I was worried that things wouldn't come out quite the way they looked on screen but everything was pretty accurate.

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CustomInk is amazing. Thank you so much for creating amazing personalized gifts that mean so much for my family.

The chat feature was helpful although the wait in line was extremely long at times.

Easy to use, would buy again

I received high quality work and the order was shipped and delivered promptly. I am an extremely satisfied customer.

Good experience

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My husband has always taken care of ordering for our weekend tournament. But I found my way through the process with no problem.

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Again, these comments are not directly related to the two 5X Gildan shirts ordered, but to the larger Hanes shirts order. It was not clear that the art I originally uploaded was not screen-printable on the Hanes Perfect T. So, I was asked to change the t-shirts to Hanes Essential T so they could be digitally printed, which resulted in a refund and a color change. Then, after several days I was informed that the quantity - over 400 shirts - was not tenable and the artwork needed to be converted so it could be screen-print-compatible. The samples I had seen of converted artwork did not instill confidence in me that the artwork would look very good as a result of conversion, so I was hesitant. But, after providing high-res art for conversion, it was deemed adequate so we proceeded. As a result of now having screen-printable art, I requested that the T-shirts be switched back to the Hanes Perfect T so we could get the Equilibrium Green that was not available in Hanes Essential T. I was assured that the T-shirt would be switched. However, when the shirts arrived the other day they were produced on the Hanes Essential T in Sand instead of the Hanes Perfect T in Equilibrium Green. Long story short: there was a lot of back and forth between myself and customer service (and they were helpful - even over the weekend), but ultimately we did not receive what were expecting.

It was a great experience across the board and quality was excellent and the customer service was really great customer service. And all the appy stuff worked great also. And I’m old.

I had a PHENOMENAL experience with my custom ink order. It was our first time ordering and it exceeded our expectations. On 2 occasions we received immediate support from an online team member and they helped us make a few small changes to our design