Custom Ink again
Uncensored Customer Reviews
Here's what recent customers had to say:
AVOID. I placed a $5,500 order for custom performance UV shirts and expected a professional experience. Instead, the final product arrived with incorrect colors and misaligned logo placement — despite my having specifically corrected these issues with a resolutions manager BEFORE approving the proof. I even raised concerns that the proof didn’t look as good as it did in the DesignLab preview. The manager assured me it was just a software issue and that the final shirts would look better in person. They did not. The missing color and misplaced logos is inexplicable. I assume this was all just rushed and there is no actual oversight or attention to detail. Printing mistakes aside, what is straightforwardly unacceptable and questionable business practice, is that after I paid the invoice, all communication from CustomInk essentially stopped. Multiple emails were completely ignored, and customer service agents were unhelpful and uninformed. It took multiple escalations just to get someone to acknowledge the order. I worked with this person to correct and approve the proofs, and the order still arrived incorrect. For a US$5,500 order I would have expected significantly better. CustomInk clearly lacks the systems or accountability to handle serious jobs. I’ll be using a smaller, more attentive company in the future.
Kailua Kona, HI
Not happy with end product
Cherry Creek VFD,
Balmorhea, TX
No Comments
Oakwood, OH
I found it very easy to navigate the web sight and create my own custom shirt. It was fun.
Astor, FL
No Comments
Philadelphia, PA
No Comments
Coolidge Baptist Church,
Thomasville, GA
No Comments
Southborough, MA
No Comments
Richardson, TX
No Comments
North East, PA
No Comments
Jacksonville, FL
No Comments
Pasadena, CA
Would highly recommend them. Quick turnaround (faster than estimated) and great quality
Warwick, NY
Uploading was difficult at first. It took several tries.
Black Community Focus Fund,
Rochester, NY
No Comments
Nevada HAND,
Las Vegas, NV
I have a wardrobe of CustomInk tshirts, jackets, & hoodies from companies, teams, and projects I've worked on over the last 15 years, and they've all held up -- great quality! But not this time. I just opened a box of 40 shirts with totally different printing that basically looks like faded stickers. Wish they would have warned me -- I would have changed the product or creative!
Groton, MA