Uncensored Customer Reviews

No

We've ordered T-shirts before from Customink and they were of good quality. However the T-shirt we just received is of very low quality, the material is shocking thin and won't last past 1 washing. We image you've probably "outsourced" your quality control or T-Shirt production and that is why your products have gone to unacceptable, thin garbage. BUT no worries as we will never buy from your outsourced cheap material company again. Enjoy your latte.

Everything was fine. We live in an imperfect world so No one or nothing will be perfect.

I am appreciative of the attentiveness to quality control, especially since I am no graphic designer. Customer support is so responsive and helpful. I come back to Custom Ink time and again.

No

The image posted and positioned online was not printed as directed and there was no way to return it for the company to do it as ordered. The site doesn’t have a way to specify image size/dimensions or exact positioning.

This is a great company! Their website is easy to navigate and design your own custom t-shirt. I love that there is no minimum order on shirts, it makes it easy to try a design before a full commitment. I received my order fast!

I was very disappointed in Custom Ink's customer service and communication. No one responded to my emails and I had to call to finally get some answers. I was unable to get the shirts originally ordered and then didn't receive the full refund for the difference in price. They shirts were received two days later than promised. The entire experience was frustrating!

The tag that Custom Ink put on the shirts when through the collar and I am unable to pull it out after cutting it. Also, one tag was punched into two areas on a shirt and now has caused a noticeable hole because you can see the white size tag through it. I immediately submitted a request about this along with pictures, but no one has followed up with me other than this survey a few days later. For the price I paid I am surprised by this.

You were unable to accommodate the gradient effect in our design, requiring a last-minute redesign on our end. Additionally, the logos are inconsistently centered on the totes, and the fabric/stitching quality is way, way lower than expected... like, you can't call this canvas, I can see through it. The stitching pulls and threatens to tear with just a gentle tug. On the positive, your reps were able to expedite shipping at no additional cost when the re-design process threatened our deadline. Customer service was overall very good (outside of delays due to apparent backlog).

No problems!

My only misfortune was that I submitted the design with an expectation--based on what I read in the online process--that someone would be contacting me to confirm that the design could be printed. In the meantime, I contacted the vendor mentioned in the design to make sure they would be okay with it. They got back to me in just a few hours and asked me to not use that design, so I quickly modified the artwork and uploaded it, then tried to replace my original upload, only to learn it had already gone to print. So, kudos on how quickly you did your internal process from order to print, but you might want to change some of your language to indicate that if there are no problems that the design will go to print without further communications. Don't get me wrong, this is my mistake, but it was all in good faith. I'm trying to decide if it's worth submitting for a new shirt since I can't wear the one I got in public. I do, very much, like your online tools and ease of ordering. And I've learned my lesson to get that permission FIRST.

Company is great, would like to see more shirts with no minimum.

In this particular order we had several different sizes, youth, adult and different XL sizes. When receiving my proof, there was only one size logo Custom Ink was going to use on all shirts and my concern was due to them downsizing the logo for our shirts because of youth sizes, I didn't want my logo to look lost or small or Adult and XL sizes. Had I not reached out asking about this I didn't realize Custom Ink offers, unfortunately at a cost, to make another size logo to accommodate the Adult and XL sizes. This in my opinion is not clearly stated anywhere when ordering different sizes and the logo size adjustment. There is no where asking if you want to have an upcharge to accommodate all sizes with your logo. THIS SHOULD BE NOTED SOMEWHERE in the site before ordering. I'm glad I chatted with a very helpful customer service rep to find I could do that and get that adjusted in my order quickly. I decided to add the additional cost so that all sizes looked great with our logo. I'm wondering why this can't be automatically done in the first place, accommodating logo sizes to all size shirts. I know Custom Ink does a lot of shirt orders for all sizes, why don't they just do this....making adjustments automatically for shirts to look right with the logo rather than customer seeing the size is same for all, and in my case luckily finding out there is a charge for an upgrade change to logo adjusting to all sizes cost. Another issue, in my order, we had a large amount of people ordering. Some asked if we can order long sleeve shirts in addition to all the short sleeve t-shirts ordered. Sadly in order for me to do that, first I had to order a minimum of 6 t-shirts and the cost was expensive. This is another question, why Custom Ink does not allow you to place different shirts with the logo they already have to do on the short sleeve shirts for other types of t-shirts? We had requests for long sleeve and even onesies. Sadly I didn't order because of the higher cost and minimum Custom Ink places for ordering. If Custom Ink has the logo in place, why can't other style shirts be added with no minimum and not at such a higher cost??

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