Uncensored Customer Reviews

Everyone I spoke to was very friendly and helpful. I was able to correct my ordering error without any additional expense. The order was shipped to the reunion location in Indiana while I placed the order from Texas. I look forward to seeing the shirts in a couple of weeks at the event. My sister checked out the shirts and thinks they look fine.

Always a good experience and never a problem

In this particular order we had several different sizes, youth, adult and different XL sizes. When receiving my proof, there was only one size logo Custom Ink was going to use on all shirts and my concern was due to them downsizing the logo for our shirts because of youth sizes, I didn't want my logo to look lost or small or Adult and XL sizes. Had I not reached out asking about this I didn't realize Custom Ink offers, unfortunately at a cost, to make another size logo to accommodate the Adult and XL sizes. This in my opinion is not clearly stated anywhere when ordering different sizes and the logo size adjustment. There is no where asking if you want to have an upcharge to accommodate all sizes with your logo. THIS SHOULD BE NOTED SOMEWHERE in the site before ordering. I'm glad I chatted with a very helpful customer service rep to find I could do that and get that adjusted in my order quickly. I decided to add the additional cost so that all sizes looked great with our logo. I'm wondering why this can't be automatically done in the first place, accommodating logo sizes to all size shirts. I know Custom Ink does a lot of shirt orders for all sizes, why don't they just do this....making adjustments automatically for shirts to look right with the logo rather than customer seeing the size is same for all, and in my case luckily finding out there is a charge for an upgrade change to logo adjusting to all sizes cost. Another issue, in my order, we had a large amount of people ordering. Some asked if we can order long sleeve shirts in addition to all the short sleeve t-shirts ordered. Sadly in order for me to do that, first I had to order a minimum of 6 t-shirts and the cost was expensive. This is another question, why Custom Ink does not allow you to place different shirts with the logo they already have to do on the short sleeve shirts for other types of t-shirts? We had requests for long sleeve and even onesies. Sadly I didn't order because of the higher cost and minimum Custom Ink places for ordering. If Custom Ink has the logo in place, why can't other style shirts be added with no minimum and not at such a higher cost??

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