Uncensored Customer Reviews

Custom Ink sent me more emails than needed to make sure the order got processed, but they were overall easy to work with, easy to get in touch with, and made a great product that fit my needs and specifications. Even better, the long sleeved t-shirts I ordered arrived a few days earlier than expected so I was able to start distributing ASAP.

Custom Ink is not the same as before. They had better communication, better connection with designers to make sure the product came out right the first time. The design, the placement, and the guise of silk screening your shirt are days of the past. They charge you per color as if they are silk screening then the digitally burn your image on the shirt. I have a silk screened shirt from 2015 from you guys that looks better than the one I ordered this year! I want my shirts the way I ordered them! I have to complain here because your chatbot won’t direct me to correct are and your site is built for the run around. Custom Ink… you used to be beautiful… what happened?

My daughter used to order the shirts and this is first time I've used Custom Ink. They are fantastic! The website was a little confusing but I was actually able to get a real person, who had good experience and knew what I needed, even transferred a project I needed. Great support. I didn't have a "need by" delivery date but they delivered days earlier...exceeded expectations. I overlooked a minor detail and they caught it immediately, contacted me, and corrected it. Awesome!

sucks Did not ship correct qty. No notification and my event is in two days . My Gift Bags are not as ordered to my Guests. Would you ORDER from Custom Ink. Not Likely!

The product was great. The website wasn’t too bad to navigate and I am not tax savvy. They got her to us on the day. They said they were watch out. We have not had a great experience with that this year overall, they were very static with their product and our dealings with custom definitely definitely do it again. Tammy

Thank you! I was so worried my order wouldn’t come in time but you made it happen! And my father loved his gift. Thank you for everything! Will be ordering from you again as usual!

First time customer-Someone reached out bc my design wasn’t well placed. They could have just printed and called it a day but they clearly want customers to be happy with their purchases. So impressed with this company and their customer service. Already recommended to two friends.

turn aroud time was great...their so fast i couldn't make a change in printed color the next day...

Easy to use site but the final product did not come out as I expected or requested. However, shipping was awesome. It came 10-14 days earlier than planned.

Amazing customer service . . . . most responsive and worked hard to accommodate my requests. Communication was ongoing and with the changes, the inkers did a terrific job with the lettering and graphics. Shipment was quick and arrived days before the expected date. I am so appreciative of everyone who interacted with me throughout the ordering and receiving process. Definitely the place to go for good quality hats, customized personal service. Overall, an excellent experience.

ordered a one off of a shirt design I made for a gift for my husband & it came a week early, just a few days after ordering it so I was able to gift it for an early Xmas gift. He LOVED it, it came out so good. I will Be ordering a ton more of these. And the customer service was extremely fast and super helpful. It was such a good experience. Thanks!

I am BEYOND dissatisfied!! You got the size wrong, the color wrong and, while it shipped early, you messed up the whole order. I should have checked it the DAY I got it, that's on me. I have had good experiences with Custom Ink before but I guess those days are over, huh?

I love the service. I wish there were an option for online stores. One day maybe.

There was a problem with my order - it got lost in the mail. Custom Ink emailed me, helped me navigate the situation, and was able to send me a duplicate before the date I needed it. They were professional, helpful, and best of all (to me) I was always contacted by a human representative - not an AI bot. They saved the day and I am very appreciative.

We were able to design and place order very easily, and the "rush" order came a day early; amazing!