Last Updated: March 16, 2026

Customink may make available certain artificial intelligence tools, features, and services (“AI Tools”) on its platform, including but not limited to AI-powered design generation in Design Lab. These AI Tools may produce images, design suggestions, text, or other content (“Outputs”) based on the prompts, images, or other information you provide (“Inputs”).

These Supplemental Terms govern your use of all AI Tools available on the Customink platform. They apply in addition to, and are incorporated into, Customink’s User Agreement and all other applicable Customink policies. In the event of any conflict between these Supplemental Terms and the User Agreement with respect to AI Tools, these Supplemental Terms shall control. Terms used but not defined here have the meanings given in the User Agreement.

By using any AI Tool, you agree to these Supplemental Terms.

1. Third-Party AI Providers

AI Tools are powered by one or more third-party artificial intelligence providers (“AI Providers”). Customink does not develop or control the underlying AI technology. The identity of AI Providers may change over time as we evaluate and update the technologies that power our platform, and we are not required to notify you of such changes in advance.

Your use of any AI Tool may also be subject to the usage policies of the applicable AI Provider. Customink will make reasonable efforts to ensure that any AI Provider we work with has policies consistent with our own standards, but we are not responsible for the content of those policies or any changes to them.

2. Disclaimers

Customink does not endorse, approve, or guarantee the accuracy, safety, or legality of any Output. AI Tools are provided for your convenience. If you choose to use them, you assume all associated risks.

THE AI TOOLS AND ANY OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. CUSTOMINK AND ITS AI PROVIDERS DO NOT WARRANT THAT: (A) AI TOOLS WILL BE AVAILABLE AT ANY PARTICULAR TIME OR FREE FROM INTERRUPTION; (B) OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PURPOSE; (C) OUTPUTS WILL BE FREE FROM ERRORS, BIASES, OR OFFENSIVE CONTENT; OR (D) YOUR USE OF OUTPUTS WILL NOT INFRINGE THE RIGHTS OF THIRD PARTIES.

3. Your Responsibilities

You are solely responsible for the Inputs you provide and for how you use any Outputs. Any Output you incorporate into a product order or otherwise use is your “Content” for purposes of the User Agreement and all related Customink policies. Without limiting the foregoing:

• You are responsible for ensuring that your Inputs and your use of Outputs do not infringe the intellectual property rights — including copyright, trademark, and right of publicity — of any third party.
• You must not use AI Tools to create content that is harmful, hateful, discriminatory, obscene, defamatory, or otherwise prohibited under Customink’s User Agreement or Content Standards.
• You must not represent any Output as being entirely human-created, or as a photograph of a real-world person, place, or event, in a manner that is false or misleading.
• You must not use AI Tools for any unlawful purpose, including creating counterfeit goods, generating disinformation, or infringing on the rights of publicity or privacy of any individual.
• You are responsible for reviewing and evaluating every Output before using it in a product order to confirm it complies with applicable law and Customink’s policies.

Customink reserves the right to refuse, cancel, or remove any order or Content that we reasonably believe violates these Supplemental Terms, the User Agreement, or applicable law.

4. Intellectual Property and Inherent Risks of AI-Generated Content

You acknowledge the following risks inherent to AI-generated content:

• Copyright Uncertainty: Under the laws of many jurisdictions, AI-generated Outputs may not be eligible for copyright protection. It is your responsibility to understand and comply with the copyright laws of your jurisdiction before using Outputs commercially.
• Non-Uniqueness: Because AI Tools use machine learning, the same or similar Outputs may be generated for multiple users. You may not claim exclusive rights to any Output produced through an AI Tool.
• Third-Party IP Risk: Outputs may inadvertently resemble or incorporate existing copyrighted material, trademarks, or other protected content. If you intend to use an Output commercially, you are solely responsible for conducting any necessary rights clearance.
• Inaccuracy and Bias: Outputs may contain inaccuracies, reflect biases present in training data, or produce content that is inappropriate or offensive. Customink does not screen Outputs before they are delivered to you.

5. Data and Privacy

To provide AI Tools, you grant Customink and its AI Providers the non-exclusive, worldwide, royalty-free right to process and transmit your Inputs and Outputs solely as necessary to deliver the requested functionality.

Any Inputs you provide will be transmitted to third-party AI Providers. We strongly advise against including sensitive, confidential, or personal information in your Inputs. Depending on the AI Provider, it may not be technically feasible to exercise data subject rights — such as the right to deletion — with respect to Inputs that have already been processed. The handling of your Inputs by AI Providers, including whether they may be used to improve AI models, is governed by each AI Provider’s own terms and practices.

For more information on how Customink handles your personal data, please review our Privacy Policy.

6. Limitation of Liability

These Supplemental Terms do not expand Customink’s liability beyond what is set forth in the User Agreement. The liability limitations, disclaimers, and exclusions in the User Agreement apply fully to AI Tools and any Outputs.

To the extent any additional limitation is needed: Customink’s total liability arising from or related to your use of any AI Tool shall not exceed the greater of the amount you paid for the specific product order in connection with which the claim arose, or one hundred dollars ($100.00 USD). This limitation applies regardless of the theory of liability and even if Customink has been advised of the possibility of such damages.

7. Indemnification

The indemnification obligations set forth in the User Agreement apply fully to your use of AI Tools, your Inputs, and any Outputs. Without limiting the foregoing, you agree to defend, indemnify, and hold harmless Customink and its affiliates, officers, directors, employees, agents, and AI Providers from any claim, demand, loss, or expense — including reasonable attorneys’ fees — arising from your use of any AI Tool, your Inputs, or your use of any Outputs.

8. Changes to AI Tools and These Supplemental Terms

Customink may add, modify, suspend, or discontinue AI Tools at any time without prior notice. We may also update these Supplemental Terms from time to time. When we do, we will update the “Last Updated” date above. Your continued use of any AI Tool after an update constitutes your acceptance of the revised Supplemental Terms. We encourage you to review this page periodically.

9. Governing Law

These Supplemental Terms are governed by the laws of the Commonwealth of Virginia and, where applicable, federal law, consistent with the governing law provision in the User Agreement.

10. Contact

If you have questions about these Supplemental Terms or our use of AI Tools, please contact:

Customink, LLC

1640 Boro Place, Suite 301

Tysons, VA 22102

Email: legal@customink.com