What if I have a problem with my order?
At Custom Ink we realize that for many people, creating custom products online may be new. With that in mind, we've rigorously tested our fulfillment systems and over time have developed the best balance of automation and human supervision.
Customized goods are generally not accompanied by guarantees, but Custom Ink is changing that: We deliver high-quality products - products that look just like what you created on our site - and we do so on time.
If the custom products you receive differ materially from what you created at CustomInk.com, if the goods are otherwise flawed, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 15 days of receiving your custom order. All we ask is that you notify Custom Ink before returning any goods to ensure that your return is handled quickly and accurately.
If you have any questions or concerns about your order, call us for real, live help 7 days a week at 1-800-293-4232, Monday-Friday: 8am - Midnight ET, Saturday: 10am - 6pm ET, and Sunday: 10am - 6pm ET.
Want to submit an issue or concern? Click below to fill out our online Order Issues form so we can find the best solution for you.