Dear Customers,
Since 2000, we’ve loved helping our customers create over 25 million awesome custom t-shirts! Today, I’m excited to introduce the new face of CustomInk.
Meet Inky, the CustomInk octopus, tireless champion of custom t-shirts and their power to bring people together. They can turn a group into a team, elevate a gathering to an event, or make a special moment more… well, momentous. That’s why we care so much about your orders and have coined the slogan: T-shirts Unite!™
Our internal mascot for years, Inky is now ready for prime time. Fun yet professional, we know this little guy will do us proud. Visit the new CustomInk.com to see Inky in his natural habitat, along with two great additions:
- An Online Sign-Up Sheet that makes it easy to collect sizes from your group.
- Thousands of exclusive CSA™ images added to our library. (From renowned designer Charles S. Anderson.)
You’ll be glad to know a lot hasn’t changed. We still have the same fun & easy Design Lab and high-quality products. And we’re still the same service-obsessed Inkers – as fanatical as ever about delivering your order perfect and on-time!
You keep creating amazing custom t-shirts, and we’ll keep working to make them easier, better, and faster.
T-shirts Unite!
P.S. If you’re the curious type, check out this video about Inky’s origins, as told by our design partner, Charles S. Anderson.
{ 17 comments… read them below or add one }
Just wanted to give you a heads up with what a great sales staff you have. Sarah Rittle was courteous, professional and great to work with.
I have used CafePress in the past and definitely am now a CustomInk convert and future repeat customer.
Congrats on building a great company.
Angela
Angela,
Thank you for the kind words. We are so happy you enjoyed your experience with us! I will pass along your feedback to Sarah, and please don’t hesitate to let us know if there is anything else we can do. We are always looking for ways to improve and make our customers’ experiences better.
We look forward to wowing you again soon.
-Adam
Hi! I was so thrilled to see a “sign up” sheet link to post. This make my task of ordering shirts SO much easier BUT I cannot access the sheet! I could through a link in an email but nowi cannot find the email…..shouldn’t there be a way to log in to view this sheet?????
Thanks in advanced
Leeann
Hi Leann,
I think I found your sign up sheet. I’m going to email it to you. Let me know if you have any questions, and I’ll have one of our sales/service representatives help you out.
-Adam
PUT MY NAME ON YOUR EMAIL LIST
Sure thing Andrew, you have been added.
My request for online orders to be placed automatically from another web site didn’t fit your business model and your representative (Brittany) was able to say ‘no’ with great aplomb. Recognition for knowing what works and empowering your employees to make such decisions is rare. Even more scarce is front line customer care able to carry this out so pleasantly.
Kudos,
John
John,
We appreciate your candid feedback. I will pass on your praise to Brittany.
Ideally we’d like to help with any and all requests that come through — as I’m sure Brittany mentioned, but sometimes it’s just not feasible. If there is anything else you’re curious about, or want to check on please let us know.
Best,
-Adam
Adam,
I have tried to contact Mr. Brosenbaum for a partnership. I have filled out the vendor application and have yet to receive a response. I have a great idea and with your actory and logistics we can create a great product. My question is, is there anyway possible to contact Mr. Katz or Mr. Christensen themselves? Please contact at your best conveniece
Hi Adrian,
Please email me at alevine@customink.com with your idea and I will pass along your message to the appropriate person.
Thanks,
-Adam
Hello Adam -
I have filled out a few applications for sales and service. I am dedicated, diligent and extremely prompt in my replies and coorespondence with customers. Excellent virtues in a employee. I would love an opportunity to interview since I have the qualifications suited for this position.
Hi Kate,
Thank you for visiting CustomInk. I would encourage you to continue applying for any jobs you are interested in via our jobs page on the site: http://www.customink.com/about/jobs/openings . Perhaps sending an email to alljobs@customink.com wouldn’t hurt either. I wish I could offer more, but I am not in the HR department and do not have input on any of those decisions. Best of luck.
I recently designed a shirt on your website, but the price is a bit much since I am trying to fundraise for The Leukemia & Lymphoma Society – Team In Training. Can you offer me any discounts or freebies for the good of the cause? Please advise.
Thank you!
Kim,
Thanks for visiting. Please email service@customink.com or give one of our t-shirt ambassadors a call at 800-293-4232, and they’ll be happy to help you find ways to save money.
Thanks so much! We look forward to working with you.
very good
Very unhappy with the quality of the shirt I received. There was a distinct faded area on the shirt where the imprint was applied. When I called to let them know they didn’t seem to care and told me to wash the shirt. How can I wash it when it’s a gift!!!
Hi Ms. Braesch,
I’m so sorry that your t-shirt had a flaw in it, especially since it was a gift. That really stinks.
I went ahead and passed along your information to one of the managers on the service team and she should be contacting you today. Her name is Jessie and will do everything she can to fix the situation.
Again my apologies. We’ll get this sorted out for you ASAP.
-Adam