What Should I Know About My Embroidery Order?

At Custom Ink, we take pride in each and every order that comes our way. We know how important your custom apparel is, and we have a rigorous process in place to ensure your order arrives just as you envisioned it. There’s a lot of review on our side to make sure your embroidered apparel or product looks the best it possibly can.

Here’s a bit of what you can expect your design or logo to go through before going into production:

A Custom Ink team member works on a custom order

Color matching: With ink, we’re able to provide exact-match options, but thread isn’t as simple. Don’t worry! We have tons of colors to choose from and our team of experts will make sure to get the closest match possible.

Design review: Your design might require simplification to ensure optimal clarity. Too much detail can really overwhelm an embroidered design, so in the event this relates to your logo or design, our expert artists can redraw, simplify or enlarge your design, split text into two lines, or swap a font to an embroidery-friendly version.

An embroidery machine embroiders the Custom Ink logo

Design limitations: Our embroidery hoop can create designs up to 5.5” on select products, but if you’re interested in a larger embroidered design, contact us at 1-800-293-4232.

Product recommendations: At Custom Ink, we rigorously test our products to ensure they respond well to the decoration methods we offer. We carefully test each product before we add it to our Embroidered Products section. If we have a suggestion or concern based on the product you selected, we’ll let you know.

If you have any questions about your embroidery order, give us a call at 1-800-293-4232 to chat with one of our reps.